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JOB ID: 1910099678
CONTACT: Betsy Murphy
PDS Tech, Inc. is seeking a Customer Service Specialist in Northford, CT.
Summary:
Process customer orders and enhancements to orders.
Create needed documentation to assist customer return of product for credit or repair.
Demonstrates proper entry level use of department resources and tools.
Appropriately documents and accounts for customer interactions.
Excellent interpersonal, communication (oral and written), organizational, and time management skills.
Document testing results for enhancements in processing system.
Must continually exceed at all required performance levels consistently.
QUALIFICATIONS
Prerequisites:
High School Diploma required.
Proficient in Excel to run reports and create pivot tables.
Must have proven experience working in a fast-paced environment with ability to manage multiple priorities/projects.
Solid working knowledge using an MRP system (SAP strongly preferred); Pronto will also be used but will train. Needs to be open to learning new system.
Must have strong computer skills, especially using excel with ability to create spreadsheets and perform advanced formulas and functions.
Excellent communications skills with all levels of the organization (no phone/customer contact).
Key Behaviors:
Pro-activeness / self-learner.
Ability to cope with changing priorities.
Team player - involves working with different departments.
Very strong computer skills (excel, SAP (preferred) etc).
Sense of urgency.
Data driven & hands-on approach when necessary.
MORE DETAILS
PDS Tech, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
Founded in 1977, PDS Tech, Inc. is one of the nation's premier specialty staffing firms with 31 offices nationwide. We offer a full range of benefits including:
Health insurance
Paid holidays
Weekly payroll
Immediate 401(k) eligibility
Completion Bonuses
Training
Please note availability of benefits may vary by position
PDS specializes in Engineering and IT arenas including Aerospace, Defense, Electronics, Telecommunications, Automotive, and Energy just to name a few. Our reputation, track record, and years of continuous growth reflect the commitment to quality that our employees and clients experience first-hand. To find out more about PDS, please visit www.pdstech.com
PDS pays for referrals!