Vacancy expired!
The Marina Office Administrator/Customer Service position is the liaison between the marina customers and Yard Manager. This position provides oversight of customer service, organization of reservations, processing of work orders and reporting.
This position needs to work collaboratively with Management at the property.
Position provides the highest level of customer service in a friendly, helpful manner while accurately responding to the customers needs. Position projects a professional company image through all types of interaction.
DUTIES AND RESPONSIBILITIES:
Customer service and responding to customer inquiries
Daily input of customer transactions including payments, charges and new contracts
Preparation of yearly renewal boat storage contracts
Maintain contract files with current insurance and registration/certification information
Monthly preparation of billing statements and/or invoices
Posting finance charges & Electric charges
Email/mail AR past due payment reminders
Processing Monthly Credit Card/ACH Payments
Assisting Managment in planning events
Act as assistant to Yard Manager as needed
Other duties as assigned by the General Manager
EDUCATION AND EXPERIENCE:
Good customer service and communication skills
Organizational skills
Ability to multi-task
Above average bookkeeping skills including accuracy and attention to detail
Computer skills including Microsoft Office, Excel, Microsoft Outlook and Word
Flexible schedule based on need at the property
Ability to work independently and as part of a team
Professional and positive attitude
