Vacancy expired!
Bobs Discount Furniture is expanding and looking for Customer Service Representatives to fill our openings at our location in Taftville, CT and we want YOU to Apply Now!
What We Offer:
Starting wage of $14.00 per hour + opportunity for performance based wage increases!
Additional pay for being fluent in Spanish!
Medical, dental, and vision insurance
401(k) plan
30% employee discount
Paid personal/sick days
Paid vacation & holidays
Ample opportunities for growth and advancement
Ability to work with and support charitable foundations through our Bobs Cares program
A 1 week nesting period after training to allow you to feel as comfortable as possible
Proximity to our home office allows for networking opportunities
Much, much more!
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Apply below for immediate consideration!
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http://bullhorn.personified.com/client/jobInfoApplicationRespMgmt.action?EntityID=22667&source=CraigslistP
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Requirements:
The Customer Service Representative position requires:
2+ years of customer service experience is preferred, but not required
High school diploma or equivalent
Computer fluency & experience from past on the job experience is very important
Ability to work a 4 week training schedule of 8:30 am-4:00 pm from Monday-Friday, followed by a post-training schedule of 11:30 am-8:00 pm, along with ability to work weekends and holidays
Strong customer service & problem resolution skills
Ability to empathize with our customers
Strong communication & decision making skills
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Responsibilities:
Provides quality customer service primarily by telephone, to Bobs Discount Furniture customers and internal staff in an efficient and professional manner
Ensures customer satisfaction with the support of more experienced personnel
Responds to and resolves concerns relative to furniture purchases, deliveries and warranty claims
Answers incoming calls, while maintaining an acceptable response rate and offering quality service according to department standards
Effectively utilizes tools and support provided, to determine appropriate direction and steps required to gain customer satisfaction while balancing both the companys needs and those of the customer
Develops basic knowledge of department and company practices and policies
Ensures customer satisfaction levels are in line with corporate philosophy and goals, ensuring that goals are attained
Effectively processes account transactions, ensuring written work is within expectations
Responsible for knowledge and expertise in utilizing technology and software used by the Company
Performs other related duties and participates in special projects as required
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Apply below interviews are open now!
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http://bullhorn.personified.com/client/jobInfoApplicationRespMgmt.action?EntityID=22667&source=CraigslistP
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