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The Housekeeping staff is the primary point of contact for guests outside of the program experience to create a positive, guest friendly environment with attention to detail according to cleanliness, timeliness, and responding to requests. This position primarily helps to meet all needs in regards to housing and the visitor/guest buildings. This person should uphold excellent customer service standards in alignment with the mission and values of Hazon.
The position is based at Isabella Freedman Jewish Retreat Center and will report to the Manager of Housekeeping. Isabella Freedman hosts over 6,000 guests per year for retreats that are anywhere from 3 days to 3 months long. This position requires flexibility for days, nights, and weekends.
Responsibilities include
Ensure cleanliness and housekeeping duties are performed in every building.
Welcome guests and employees, ensuring they feel important and appreciated.
Respond to guest inquiries and/or concerns during their stay. Intentionally find ways to serve others and anticipate their needs.
In collaboration with other departments, create a seamless experience for guests.
Supporting the Hospitality Department with various tasks as assigned.
Flexibility to work within different departments as needed: guest services, housekeeping, kitchen
Able to operate company vehicle
Flexibility in scheduling; weekends, evenings, weekdays, snow storms, etc
Ability to complete training; work independently and as a team.
Qualifications
Excellent customer service skills; ability to maintain professionalism.
Experience working within housekeeping departments; not limited to Retreats, Hotels, Hospitals, etc.
Strong communication skills.
Creative thinker with strong problem solving skills.
Ability to multitask.
Ability to pass insurance background check.
