CUSTOMER SERVICE/SALES (WATERBURY)

CUSTOMER SERVICE/SALES (WATERBURY)

15 Apr 2019

CUSTOMER SERVICE/SALES (WATERBURY)

Vacancy expired!

New England Outdoor Products designs, manufactures, and markets sporting goods, portable instant

garages, wood racks, and other products. We sell to mass market major retailers including Amazon,

Dicks Sporting Goods, Costco, Home Depot, and Walmart. Our business has seen steady growth

requiring the hiring of more employees.

We are seeking an experienced Customer Service Representative to join our team in Waterbury. The

CSR will play an active role in the business operation. In addition to daytoday order processing

activities, CSR will be responsible for maintaining relationships with major retailers as well as individual

customers.

Responsibilities include:

 Communicate with customers via phone and email.

 Process customer service orders in a fastpaced environment.

 EDI (Electronic Data Interchange)

 Provide inventory updates to customers.

 Provide knowledgeable answers to questions about product, pricing and availability.

 Help customers navigate our website and place customer service orders online.

 Work with internal departments to meet customers needs.

 Work with customers to resolve product returns, shipping inquiries and order status questions.

 Assist in other areas outside Customer Service as needed (accounting, office, sales, shipping, etc.)

Candidate Requirements:

Read, write and understand the English language

Work independently, at times under pressure

Sense of urgency; meeting of deadlines

Excellent customer service skills

Computer literacy and ability to learn new computer software programs

 Excellent written and oral communication skills; strong organizational skills and attention to

detail

 High school diploma or equivalent. Bachelors degree preferred.

 1 to 2 years customer service and enterprise system experience preferred.

To apply, send resumes to mstarr@neopmail.net

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