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Railroad Museum of New England
Docent and Gift Shop Assistant
Job Description
Purpose:
Railroad Museum of New England is expanding our museum hours for this summer. We are looking for a reliable individual to staff the museum, located at the Thomaston Train Station, 242 East Main Street, Thomaston, CT. This person must have good people skills, communicate well, dress appropriately, learn and share railroad history, operate a cash register and a computerized ticketing system.
The Docent and Gift Shop Assistant will be required to work along side volunteers, following procedures to open and close the museum.
The Docent and Gift Shop Assistant is responsible for improving the museum visitors' experience by offering tours, exceptional customer service, assist the manager and assistant manager in the overall operations of the Museum Gift Shop, administrative tasks and other tasks as deemed appropriate.
Responsibilities:
The essential responsibility for anyone working as a docent and sales person is to make a knowledgeable and favorable impression on visitors.
As a docent, you will need to welcome and engage visitors, walk around the historic Thomaston Train Station that was built in 1881, including in and out of a locomotive and a caboose, describe artifacts, and answer questions. You will need to be up to date on what is happening in the Museum, know something about trains and train history, and know about the general area around the museum.
As gift shop assistant, you will need to lift 30 pounds unassisted and stand for long periods of time. You will need to be able to look up inventory in the POS to determine if what the customer is looking for is in stock, on order or does not exist. You will price merchandise following explicit instructions from the Gift Shop Manager and Assistant Manager.
You are responsible for keeping the work areas (including the office and storerooms) clean and free of clutter. On top of all that, they monitor visitor activity to ensure safety, to prevent theft, to study what and where they are looking and to get feedback from them on their experience while at the Museum. Thatâs not all; they are also responsible for the daily cash out and reconcile the receipts.
Qualifications:
We ask for the applicant to have a college degree (or be working towards one) and background or interest in history. You should have a minimum of two yearsâ experience in retail, preferably specialty retail and or customer service industry.
You will deal with customers who are sometimes not happy. We are in a train museum, we want people who are creative, can problem-solve and be proficient with Windows based programs.
Background:
The RMNE, located at the landmark Thomaston Train Station, is a not-for-profit, volunteer, educational and historical organization that dates back to January 1968. Our mission is to tell the story of the regionâs rich railroad heritage through our educational exhibits and operation of the Naugatuck Railroad. The museum concept is also a story of the region and the development of society around the railroad.
Applicant must be at least 18 years old.
Wage: $15.00/hour
Hours: 10:30am-4:30pm, 20-30 hours/week including Fridays, Saturdays, and Sundays.
Duration: Memorial Day weekend, May 25, 2019 to the last full weekend in August, August 25, 2019.
To apply:
Please send your resume to: RMNE, PO Box 400, Thomaston, CT 06787 by May 1, 2019.
