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Position Summary:
The Service Administrator will provide administrative support to the
Service Department by updating service related systems and contacting
customers on a regular basis. This position is also responsible for the
completion of all paperwork related to the Service Department.
This position will be located at the Penske facility at 108 Captain
Neville Drive in Waterbury, CT.
The schedule will be Monday through
Friday, day shift.
Major Responsibilities:
- Maintain Service Net Planner with PMs campaigns, repairs from
drive-ins, call-ins, and 24/7 calls, and off lease/on lease. Start
R/Oâs, schedule pick-ups and vendor outside work.
- Respond to customer inquiries regarding billing and scheduling. Greet
customers at the location and assists customers via phone and e-mail.
- Assist with parts inventories and cycle counts, procurement, storage
and billing.
- Complete yard checks and/or safety inspections
- Assist with shop administrative processes and run reports as scheduled
- Complete repair orders, fuel analysis, and all paperwork involved in
daily office procedures
- Recording attendance of shop personnel
- Ordering supplies, mailing, and scheduling
- Accident reporting and administration
- Prepares, issues, and sends out receipts, bills, policies, invoices,
warranties, statements, and checks
- Operates computer terminal to input and retrieve data
- Opens and routes incoming mail, answers correspondence, and prepares
outgoing mail
- Other projects and tasks as assigned by supervisor
Qualifications
- High School Diploma or equivalent required; Associates or Bachelorsâ
degree preferred
- 2 years of experience in shop administration
- 2 years of customer service experience
- Proficient skill with MS Office software
- Excellent phone skills
- Excellent verbal communication skills
- Regular, predictable, full attendance is an essential function of the
job- Work the required schedule, work at the specific location
required, complete Penske employment application, submit to a
background investigation (to include past employment, education, and
criminal history) and drug screening are required.
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Physical Requirements:
- The physical and mental demands described here
are representative of those that must be met by an associate to
successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to
perform the essential functions.
- The associate will be required to: read; communicate verbally and/or
in written form; remember and analyze certain information; and remember
and understand certain instructions or guidelines.
- While performing the duties of this job, the associate may be
required to stand, walk, and sit. The associate is frequently required
to use hands to touch, handle, and feel, and to reach with hands and
arms. The associate must be able to occasionally lift and/or move up to
25lbs/12kg.
- Specific vision abilities required by this job include close vision,
distance vision, peripheral vision, depth perception and the ability to
adjust focus.
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Penske is an Equal Opportunity Employer.
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About Penske Truck Leasing
Penske Truck Leasing Co., L.P., headquartered in Reading, Pennsylvania,
is a partnership of Penske Corporation, Penske Automotive Group, and
Mitsui & Co., Ltd. A leading global transportation services
provider, Penske operates more than 260,000 vehicles, employs more than
29,000 people, and serves customers from more than 1,000 locations in
North America, South America, Europe, Australia, and Asia. Product
lines include full-service truck leasing, contract maintenance,
commercial and consumer truck rentals, used truck sales, transportation
and warehousing management and supply chain management solutions. Visit
http://www.GoPenske.com to learn more.
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