DescriptionThe Human Resource Analytics team at Citizens Bank leads the organization’s understanding of workforce insights and organizational health. We evaluate talent and culture information to make evidence-based decisions and create a stronger workplace experience. Our team uncovers holistic data-driven business opportunities across the talent lifecycle to enable transformational change and operational efficiency.The ideal candidate possesses strong quantitative skills, is capable of managing multiple projects simultaneously, and is passionate about influencing stakeholders with data and insights. An “outside in” perspective, high intellectual curiosity, and a consultative posture are additional important skills to possess in this role.You’ll feel valued for who you are and supported to achieve what’s important to you, personally and professionally!Primary responsibilities include
Use traditional statistical methodologies, as well as new computational statistical techniques and data mining, to conduct workforce analyses, identify root cause(s), and develop recommendations to influence business solutions. Connect quantitative/inferential analyses to strategic issues to support a compelling argument for action.
Address ad hoc analytics requests, with an eye on addressing the underlying business challenge and seizing opportunities to encourage self-service
Automate recurring business intelligence reports to support business needs and HR processes
Leverage tools, such as SQL, Tableau, and Excel, with large data sets to build analytics at scale; educate partners on the different tools and services that are available to them
Effectively communicate with cross-functional partners and internal teams to deliver solutions in a timely fashion, using storytelling to present data in a persuasive manner
Advise on requirements for technology enhancements and business processes
Assist with data hygiene, lineage and other data governance activities
Work closely with other analytics professionals on strategic projects.
Proactively manage stakeholder expectations, manage escalations and resolve issues in a timely manner
Identify opportunities for process optimization.
Perform model assessments
Qualifications, Education, Certifications and/or Other Professional Credentials
A bachelor’s degree with emphasis on critical thinking and/or quantitative analysis
Expertise solving complex quantitative problems with at least one scripting language (Python, R/R Studio, etc.) with appetite and aptitude to develop
2+ years of experience working with SQL or relational database
2+ years of experience with data visualization tools (Tableau, PowerBI, Webfocus, MS PBI, Qlik, SAS VA, etc.)
Power user in Excel (pivot tables, lookups, graphing functionality) and proficient in Power Point
Experience manipulating large data sets and data management activities
Excellent analytical and problem-solving skills, combined with strong business judgement and an ability to present analysis in a clear and compelling manner
Unparalleled attention to detail and commitment to accuracy
Demonstrated judgement and discretion when dealing with highly sensitive people data and business issues.
Comfort with complexity, ambiguity, and change
Hours & Work Schedule
Hours per Week: 40
Work Schedule: 8:30-5
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.Equal Employment OpportunityAt Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.Equal Employment and Opportunity EmployerCitizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.Why Work for UsAt Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growthBackground CheckAny offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
