PC Support Specialist Summary of Position: The PC Support Specialist acts as a System Administrator for the Company’s systems and applications, provides End User support for PC and Network issues, as well as other administrative duties as assigned. Responsibilities include, but are not limited to the following:
Providing system administration support to maintain the Company’s systems and applications including hardware and software
Providing general software support to end-users
Applying diagnostic and troubleshooting skills to research and resolve PC and System issues
Providing support for the Company’s phone systems and multi-purpose office devices.
Coordinating back-up procedures for all file servers
Completing daily activity monitoring logs.
Configuring and installing new PC and phone equipment
Maximizing use of hardware and software by training users, interpreting instructions and answering questions; preparing reference guides with operating instructions when required
Participating in various departments IT projects as required
Maintaining client confidence and protecting operations by keeping information confidential
Recording and documenting hardware and software changes and revisions
Performing other related duties as needed.
Qualifications & Skills:
Information Technology and networking exposure or experience
2+ years of related experience as LAN administrator
2+ years of related experience working with an Active Directory
Ability to work effectively with a strong will to help others
Strong attention to detail, and highly organized
Excellent written and verbal communication skills
Thrives in a high-pressure environment and has the ability to work with tight deadlines
Perform assigned tasks accurately and on a timely basis with an ability to manage multiple and changing priorities
Ability to recommend process improvements in the department to enhance efficiency
Strong sense of integrity and personal ethics
Flexibility to work beyond scheduled department hours on occasion to help ensure deadlines are being met
Ability to make use sound judgement in decision making