Service Advisor

Service Advisor

27 Sep 2024
Connecticut, Wallingford 00000 Wallingford USA

Service Advisor

Vacancy expired!

Executive Auto Group is one of Connecticut's largest automotive retailers in the area.

We are committed to providing an exceptional customer experience and we know that starts with our most valuable resource - our employees.

We have a great work environment, great people, and great benefits.

If you are looking for a challenging yet rewarding position with a large and growing team and a company that cares about their customers and their employees, Executive is the only group to join!

Benefits

Medical, Dental & Vision Insurance

401k Program

Professional / Respectful Work Environment

Advancement Opportunities

Ongoing Training & Development

Paid Time off / Vacation

Flexible Work Schedule

Excellent compensation plans with bonuses / incentives

Employee vehicle purchase plans

Discounts on products and services

Health & Wellness

Responsibilities

Oversee service orders and flow of Drive Lane.

Ensure that customers receive prompt, courteous, and effective service

Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer

Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled

Ensure the daily inventory of technicians' time is consistently sold to service customers

Distribute work between technicians efficiently

Answer technical questions about vehicle problems, warranties, services, and repairs

Maintain Customer Success Index at or above company standards

Assist in diagnosing vehicle problems; order parts and tools as necessary

Oversee administration of warranty claims as well as training and supervising of service department

Reinforces company policies and adheres to company standards

Encourages compliance with applicable laws and regulations

Maintain good working relationship with factory(s) and foster positive employee relations

Qualifications

Organized and friendly personality

Demonstrated ability to manage others

Time management skills

Fantastic communication skills with your customers

Professional, well-groomed personal appearance

Consistent record of service and sales success

Strong record of positive customer satisfaction results

Team oriented and self-motivated

Able to work with little supervision

Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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