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RESPONSIBILITIES:
Kforce's client is looking for a Director of Infrastructure Service Delivery. The Director of Infrastructure Service Delivery will lead a team in the delivery and execution of regional infrastructure services and operations. This includes ensuring alignment of infrastructure operational performance to business needs, full compliance to Group infrastructure standards & rules for security and continuity, service level performance measurement and continuous improvement, and management of budget and resources.
Responsibilities:
Ensure a stable, reliable, safe, secure, scalable, and extensible environment for the continuous operation of our global infrastructure & applications which rely upon it, with minimal unplanned downtime
Utilize & help develop IT operational and service performance metrics; Monitor and continuously improve
Build and maintain a high performing team and achieving high employee engagement within the infrastructure & operations function
Achieve & maintain high customer satisfaction on services provided by infrastructure & operations function
Report operational & service performance to the CIO
Ensure successful execution of all IT infrastructure service delivery and infrastructure operations
Work closely with regional businesses & applications teams to ensure strategies for infrastructure align with application strategies and business goals
Monitor & Report Infrastructure Operational performance and continuously improve in the context of according to agreed SLAs & SLOs
Utilise & evolve operations performance dashboards/reports to drive improvement actions
Prepare budget according to needs collected from the country teams and from global teams
Manage regional Problem Management process - ensuring a strong collaboration with global infrastructure teams and country businesses
REQUIREMENTS:
Bachelor's degree in information technology, computer science, or related field; Masters of Science a plus
Minimum of 7-10 years of experience in an infrastructure management position for a global organization
Demonstrated track record of successfully managing an infrastructure services organization in a global environment
Experience of management of internal and external teams
Capability to work within an international team in a matrix environment
Communication & Executive Management Presence
Customer Service Mindset
Experience with cyber security, network, servers & storage, cloud, and ITIL processes
Sense of urgency and proactivity
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
