Customer Service Representative English/Spanish (Wilmington)

Customer Service Representative English/Spanish (Wilmington)

12 Jul 2024
Delaware, Delaware 00000 Delaware USA

Customer Service Representative English/Spanish (Wilmington)

Vacancy expired!

About Capital Good Fund:

Capital Good Fund (Good Fund) is a social change organization with the mission to provide equitable financial services that create pathways out of poverty. As a non-profit, U.S. Treasury-certified Community Development Financial Institution (CDFI), we offer low-income families one-on-one Financial & Health Coaching and personal loans of up to $25,000. Since our founding in 2009, we have financed 3,900 loans totaling over $7.9 million, and graduated over 1,000 people through our Financial Coaching program.

Job Description/Responsibilities:

The Customer Service Representative is a core member of the Lending Team who reports directly to the Senior Loan Officer and whose responsibilities include but are not limited to:

- Support Good Funds clients, and otherwise assist the Loan Origination team to achieve impact.

- Receive, transfer and report/record all incoming messages and documentation to the organization.

- Provide prompt, friendly, courteous and empathetic customer service to clients interested in both lending and coaching.

- Pre-screen interested clients on eligibility, and advise on next steps.

- Travel throughout the region to sustain and build networks and community partnerships.

- Present Good Fund services at community events or partner relation meetings.

- Be an excellent representative of Good Fund - our mission, products, and community

Required Skills, Knowledge and Abilities:

- Experience and success in customer service

- Bilingual English/Spanish

- Able to connect and empathize with people of diverse backgrounds

- Comfortable communicating with clients who may be under pressure or are experiencing high levels of difficulty.

- Strong attention to detail; takes initiative and can work independently

- Must be prompt and have keen attention to timeliness and responsiveness

Preferred Skills, Knowledge and Abilities:

- Familiarity with the nonprofit sector and financial services

- Flexibility; willingness to adapt to a dynamic environment

Training and Compensation

The Customer Service Representative will receive extensive training on all of Good Funds systems, policies, procedures and loan products.

This is a full time forty hour-per-week position. The Customer Service Representative will earn an annual salary of $36,415 and five years of relevant experience will raise the salary to $40,015. In addition, the Customer Service Representative will receive a competitive benefits package that includes a 401(k) plan with an employer match of 2%, medical insurance with a $300/month employer subsidy, dental insurance fully covered by employer, 5 paid personal days per benefit year, 15 paid vacation days in the first year on staff, and the opportunity to apply for personal loans of up to $2,000 at 0% interest. Company perks include supervisor-approved opportunities to work from home, flexible scheduling, a technology stipend, and 12 paid holidays including a floating holiday for your birthday!

How to Apply

Please send your cover letter and resumé.

Related jobs

Job Details

Jocancy Online Job Portal by jobSearchi.