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KOONS LEXUS OF WILMINGTON
NOW HIRING AUTOMOTIVE SERVICE ADVISORS!
Koons Lexus of Wilmington is currently looking to hire Experienced Automotive Service Advisors. Previous Service Advisor experience is required. Previous dealership experience is a PLUS.
We are in the business of selling new and used vehicles and providing exceptional service to those vehicles. Our dealerships have built a reputation on providing courteous, honest service. Our customers appreciate the way we do business, and we know you will too. If you want to work for a successful organization where you can make a difference, then this is the place for you. We offer an extremely generous compensation package, and an industry-leading benefits package.
Previous Service Advisor experience and a proven track record are REQUIRED! Previous Lexus/Toyota experience is a PLUS. Qualified applicants must also possess exceptional customer service skills.
If Selected, We Offer:
· Competitive pay based on experience!
· Benefits available include medical, dental, 401K & paid vacations!
· Plenty of career opportunities within a large dealer group!
· Ongoing training and development!
· Room for advancement!
Primary responsibilities include, but are not limited to:
· Greet customers in a prompt and courteous manner.
· Schedule service appointments and collect vehicle information.
· Secure agreement from customer before repairs are done.
· Clearly explain the requested service on the repair order.
· Estimate the cost and time needed to do the repair.
· Advise customer’s on the proper care for their vehicle and the importance of proper maintenance.
· Communicate the need for additional service when needed, using a detailed explanation.
· Handle customer complaints and maintain high CSI.
· Check on the progress of the vehicle during servicing and contact the customer regarding changes to estimate or time table for repairs.
