Technical Support Specialist (Virginia Beach)

Technical Support Specialist (Virginia Beach)

31 May 2019

Technical Support Specialist (Virginia Beach)

Vacancy expired!

InMotion Hosting is searching for customer-focused, career-oriented, tech-savvy people to join one of the fastest growing web hosting and web design companies in America. We have multiple openings due to growth and advancement of current employees, so tell all your friends about us and take part in our referral bonus program!

As our Technical Support Specialist you will:

Troubleshoot the technical problems of our web hosting customers through inbound calls, chats, and tickets.

Learn from your peers and teach what youve learned to others in our collaborative environment.

Walk customers through setup of email, cPanel, and FTP clients.

Continue to build your technical skill set.

What were looking for:

The desire to advance your career in the technical field.

A helpful attitude and friendly disposition.

A love of Linux.

Experience creating or hosting websites. Working knowledge of cPanel preferred.

Technical problem-solving skills.

Experience in a helpdesk or call center environment is preferred.

Ability to explain technical solutions in laymans terms.

Perks of the Job:

Profit sharing twice a year.

Two opportunities for raises in the first 4 months of employment totaling an extra $1 per hour.

Medical, dental, vision, short and long term disability, life insurance, and 401(k) plans.

Paid time off and company paid holidays.

Free lunch and snacks every week.

Free VPS hosting.

Company parties and onsite events.

Casual dress code- jeans okay.

Competitive tournaments including foosball, ping pong, Connect Four, Jenga, and more.

Some things that you wont have to deal with at InMotion Hosting are:

Trying to upsell customers with things they dont need

Our Technical Support Specialists focus 100% on helping the customer.

Scripts

Youre free to go where the conversation takes you (without leading into excessive call handle times of course).

A stuffy work environment

We have an open floor plan and plenty of games to keep things entertaining.

InMotion Hosting has openings in our Virginia Beach, VA office. Well even help with moving costs if you want to relocate to the area.

Apply Here

Job Details

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