Information Technology Support Specialist

Information Technology Support Specialist

03 Nov 2023
Delaware, Newark, 19713 Newark USA

Information Technology Support Specialist

Vacancy expired!

RESPONSIBILITIES:
Kforce has a client that is seeking an Information Technology Support Specialist in Newark, DE. This is an onsite role supporting local and remote employees.

Duties Include:
Information Technology Support Specialist will install, diagnose, repair, maintain, and upgrade all PC hardware and equipment to ensure optimal workstation performance
SME for areas deemed critical by the Regional Manager, provides technical guidance to all parties
Troubleshoot problem areas in a timely and accurate fashion, and provide end-user assistance where required
Remotely troubleshoot incidents using technical and investigative procedures to provide a resolution for end users
Evaluates decisions through the eyes of the customer; Builds strong customer relationships and creates processes with customer viewpoint
As an Information Technology Support Specialist, you will follow up on outstanding incidents/requests to provide better customer satisfaction
Provide walk-through customer first service, interact with our end user base
Collaborates with others to solve problems and actively incorporates input from various sources; Has experience escalating to teams outside of Tech Support Services

REQUIREMENTS:
High School diploma or equivalent
Bachelor's degree in Computer Science, MIS, or related field preferred
5+ years of technical support experience
Knowledge of Windows operating systems required and ServiceNow experience a plus

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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Job Details

  • ID
    JC46916210
  • State
  • City
  • Job type
    Contract
  • Salary
    Competitive
  • Hiring Company
    Kforce Technology Staffing
  • Date
    2022-11-02
  • Deadline
    2022-12-31
  • Category

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