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At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional. It creates exceptional.Responsible for maintaining effectiveness and efficiency of regional HRO supplier and associated processes. Oversees the day-to-day relationships with the HRO and applicable North America regional payroll, benefits, Workforce Administration, and Application Management System technology suppliers.
Manages a team with specialized process knowledge in HR functional areas (Payroll, Benefits, WFA, Adhoc reporting and AMS).
Guides the development and maintenance for HR, manager and employee-facing process documentation related to Payroll, Benefits and WFA.
Sets objectives for the HR Operations team, monitors progress, and holds functional areas accountable to meeting goals.
Liaises with HRO supplier’s governance team (Service Delivery Manager) to resolve specific operational issues, solution, recommend, plan and implement continuous improvement initiatives, and drive operational excellence.
Monitors HRO suppliers' quality of work and process compliance related to regional HRO operations; holds accountable for agreed-upon SLAs; evaluates root cause analysis reports for appropriateness.
Ensures HRO supplier is communicated to and trained on new operational processes and updates to existing operational processes for regional payroll, benefits, and WFA.
Escalates service performance issues to HRO Service Delivery Team leadership and/or to the Portfolio Management Office.
Works closely with HRO to understand the "voice of the customer" and explore continuous improvement opportunities; provides recommendation to COE partner for regional payroll, benefits and WFA and global PSP on such opportunities.
Manages regional payroll, benefit, WFA, Adhoc reporting and AMS). continuous improvement efforts between CoEs and HRO and regional technology suppliers, adhering to IRM and supplier change control processes.
Develops and maintains a strong partnership with the Centers of Expertise (CoE) relative to regional payroll, benefits, WFA, Adhoc reporting and AMS). to understand operational direction and areas of potential process improvement; works with Global PSP to understand the same for global processes
Identifies data issue trends through monitoring of metric and audit reporting and works with the HRO through resolution, as applicable.
Oversees the day-to-day interactions with regional payroll, benefit and WFA technology vendors
Actively participates on the Demand Management team to evaluate, disposition, and monitor change and project requests
Troubleshoot production operation issues and manage to resolution, ensuring root cause and future mitigation documented
Category: Human Resources GroupIron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE Requisition: J0022603
