Greetings from Photon
Sr Genesys developer with minimum 6+ years of experience in Contact Center Technology using Genesys Framework.
The candidate must have experience in:
-Composer SCXML Work-flow development including ECMA Script, HTTP Rest, Web Request, Web service blocks, DB blocks etc.
-Good Hands-on experience with Genesys Config/Management layers, Routing layer, GVP, SIP layer/Media layer.
-Hands on experience with Composer/IRD strategy development includes ECMA Script, Development of Rules using Genesys Rules Developer Tool (GRDT)
-Expertise on Genesys Rules System
-Development of Rules using Genesys Rules Developer Tool (GRDT)
-Provisioning of rules using Genesys Rules Authoring Tool (GRAT) such as Rules creation/modification, deployment
-GRAT Audit Trial, GRE Cluster
-Application logs troubleshooting such as: SIP Server/T-Server (T-Lib), SIP Messaging, Universal Routing Server, Orchestration Server, Stat Server, GVP Components, Genesys Rules Engine
-Messaging between ORS and URS such as InvokeFunctionalModule methods such as SCXMLSubmit, SCXMLQueueQuery etc.
-Hands on experience with very large-scale deployment of Genesys 8.5 - Framework, Configuration and Management, Routing & Media components with integration experience.
-Demonstrated knowledge and ability to troubleshoot any complex issues around Genesys config/management layers, routing layer, Genesys SIP, media server, and ICON/Info Mart.