Sr Genesys Developer

Sr Genesys Developer

18 May 2021
Delaware, Wilmington, 19801 Wilmington USA

Sr Genesys Developer

Greetings from Photon

Sr Genesys developer with minimum 6+ years of experience in Contact Center Technology using Genesys Framework.

The candidate must have experience in:
-Composer SCXML Work-flow development including ECMA Script, HTTP Rest, Web Request, Web service blocks, DB blocks etc.
-Good Hands-on experience with Genesys Config/Management layers, Routing layer, GVP, SIP layer/Media layer.
-Hands on experience with Composer/IRD strategy development includes ECMA Script, Development of Rules using Genesys Rules Developer Tool (GRDT)
-Expertise on Genesys Rules System
-Development of Rules using Genesys Rules Developer Tool (GRDT)
-Provisioning of rules using Genesys Rules Authoring Tool (GRAT) such as Rules creation/modification, deployment
-GRAT Audit Trial, GRE Cluster
-Application logs troubleshooting such as: SIP Server/T-Server (T-Lib), SIP Messaging, Universal Routing Server, Orchestration Server, Stat Server, GVP Components, Genesys Rules Engine
-Messaging between ORS and URS such as InvokeFunctionalModule methods such as SCXMLSubmit, SCXMLQueueQuery etc.
-Hands on experience with very large-scale deployment of Genesys 8.5 - Framework, Configuration and Management, Routing & Media components with integration experience.
-Demonstrated knowledge and ability to troubleshoot any complex issues around Genesys config/management layers, routing layer, Genesys SIP, media server, and ICON/Info Mart.

Nice to have
Working knowledge in the installation and configuration of the Genesys suites is a plus
Knowledge on Programming languages such as J2SE, J2EE, Spring Boot etc.… is a plus
Knowledge on RDBMS Databases such as Oracle (RDBMS) and No SQL Databases such as Cassandra is a plus
Knowledge on Cloud Computing technologies such AWS, Azure etc.… is a plus
Knowledge on Genesys SDK development is a plus
Experience working on Genesys Administrator Extensions, Genesys Administrator and CME.

Genesys Technologies:
Genesys Composer, infrastructure Build, SCXML, ECMA Scripting, Web Request, Web Service Blocks, DB Blocks

Hands on: Genesys CME, Routing Layer, GVP, SIP, Media Layers, Composer, IRD strategy development, GRAT

Trouble Shooting: SIP server/ T-Server

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Job Details

  • ID
  • State
  • City
  • Job type
  • Salary
    USD $120,000 - $140,000 120000 - 140000
  • Hiring Company
    Photon Infotech
  • Date
  • Deadline
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