Desktop Support Analyst

Desktop Support Analyst

09 Aug 2024
District of Columbia, Washington, 20001 Washington USA

Desktop Support Analyst

Vacancy expired!

Desktop Support Analyst

This Jobot Job is hosted by: Melanie McSweeney
Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.
Salary: $75,000 - $95,000 per year

A bit about us:

Non-profit 'Think Tank' research organization that develops solutions to public policy challenges to help make communities throughout the world safer and more secure, healthier and more prosperous

Why join us?

Great Benefits:
Medical, Dental, Vision
9 paid holidays
20 Days of PTO per year
9 sick days per year
Wellness Programs
Health Flex Spending Account
Dependent Car Flex Spending Account
https://apply.jobot.com/jobs/desktop-support-analyst/2103168743/?utmsource=Dice - care.com
Short Term and Long Term Disability
Maternity, Parent, Caregiver Leave
Life Insurance
Adoption Assistance Reimbursement
Tuition Reimbursement
401(a) - 20% vested after 2 years, 50% after 3 years, %100 vested after 4 years

Job Details

Seeking a Desktop Support Analyst to provide in person and remote technical administrator support for Windows and Apple devices, Microsoft Office 365 applications, and other applications for enterprise use. Typical day will include troubleshooting complex technical issues, installing hardware/software, setting up workspaces and training customers on collaboration best practices. Work is managed and tracked through the Jira Service Desk and measured through Service Levels. Other duties will include supporting telephony, iPhones, network attached printers, conference rooms and executive staff.

Work Hours:
Monday - Friday
8-5 or 7-4

Required Qualifications:
  • Minimum 5 Years of experience troubleshooting technical issues working in a team environment.
  • Excellent judgement, oral, listening, and written communication skills with the ability to effectively communicate with IS professionals, all levels of staff, management, and contractors.
  • Proven experience with Windows and Apple computers, iPhones, network connected printers and IP telephones.
  • Usage and training experience with Microsoft Office 365 applications.
  • Incident and request fulfillment handling with a demonstrated sense of urgency.
  • Inventory control and equipment management experience.
  • Enjoys providing great customer service in a feedback driven environment.

Outstanding Qualifications
  • Jira, Confluence, Workday, NetIQ, BigFix, Jamf, Adobe and PowerShell experience.
  • Project management experience.

Education Requirements
High School Diploma or GED required.
Bachelor's degree preferred.
Related certifications preferred.

Experience
Minimum of 5 years of relevant experience to include roles with increasing responsibility and training.

Security Clearance
Must have the ability to obtain and maintain a security clearance.

Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.

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