This Jobot Job is hosted by: Melanie McSweeney Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume. Salary: $75,000 - $95,000 per year
A bit about us:
Non-profit 'Think Tank' research organization that develops solutions to public policy challenges to help make communities throughout the world safer and more secure, healthier and more prosperous
Why join us?
Great Benefits: Medical, Dental, Vision 9 paid holidays 20 Days of PTO per year 9 sick days per year Wellness Programs Health Flex Spending Account Dependent Car Flex Spending Account https://apply.jobot.com/jobs/desktop-support-analyst/2103168743/?utmsource=Dice - care.com Short Term and Long Term Disability Maternity, Parent, Caregiver Leave Life Insurance Adoption Assistance Reimbursement Tuition Reimbursement 401(a) - 20% vested after 2 years, 50% after 3 years, %100 vested after 4 years
Job Details
Seeking a Desktop Support Analyst to provide in person and remote technical administrator support for Windows and Apple devices, Microsoft Office 365 applications, and other applications for enterprise use. Typical day will include troubleshooting complex technical issues, installing hardware/software, setting up workspaces and training customers on collaboration best practices. Work is managed and tracked through the Jira Service Desk and measured through Service Levels. Other duties will include supporting telephony, iPhones, network attached printers, conference rooms and executive staff.
Work Hours: Monday - Friday 8-5 or 7-4
Required Qualifications:
Minimum 5 Years of experience troubleshooting technical issues working in a team environment.
Excellent judgement, oral, listening, and written communication skills with the ability to effectively communicate with IS professionals, all levels of staff, management, and contractors.
Proven experience with Windows and Apple computers, iPhones, network connected printers and IP telephones.
Usage and training experience with Microsoft Office 365 applications.
Incident and request fulfillment handling with a demonstrated sense of urgency.
Inventory control and equipment management experience.
Enjoys providing great customer service in a feedback driven environment.
Outstanding Qualifications
Jira, Confluence, Workday, NetIQ, BigFix, Jamf, Adobe and PowerShell experience.
Project management experience.
Education Requirements High School Diploma or GED required. Bachelor's degree preferred. Related certifications preferred.
Experience Minimum of 5 years of relevant experience to include roles with increasing responsibility and training.
Security Clearance Must have the ability to obtain and maintain a security clearance.
Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.
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