Guest Service Representative

Guest Service Representative

13 Nov 2024
District of Columbia, Washington 00000 Washington USA

Guest Service Representative

Vacancy expired!

Job Number 19159695Job Category Rooms and Guest Services OperationsLocation The Mayflower Hotel, Autograph Collection, 1127 Connecticut Avenue NW, Washington, District of Columbia, United States VIEW ON MAPBrand Autograph Collection HotelsSchedule Full-timePosition Type Non-Management/HourlyStart Your Journey With UsMarriott's Autograph Collection features a select group of upscale and luxury independent partner hotels, each with its own distinct personality, experience, style and features. Located in major cities and desirable destinations around the world, Autograph guests favor hotel stays that reflect their own unique and personal styles. Be a part of our team and deliver an innovative guest experiences that resists predictability.Job SummaryWelcome to our familyAs a world-class leader in the travel industry, there’s no better place to make your mark. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. Here, you will find a place where your personality and ideas are as appreciated as the work you do. Each day will open your mind to a world of possibilities, growth opportunities and the chance to meet people from all corners of the globe.The impact you’ll makeNo matter whether a guest arrives weary from their travels or excited for a vacation, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence.What you’ll do

Organize, confirm and process guest check-ins/ check-outs and adapt for any changes

Secure payment, verifying and adjusting billing as needed

Provide guests with room and hotel information, directions, amenities and local interests

Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff

Complete cashier and closing reports, counting the bank at the end of each shift securely

Accept and record wake-up calls, delivering to the right department

Communicate any emergency, lost item or theft to proper security staff and/or authorities

Keep contingency lists in case of emergency and communicate any necessary messages

Perks you deserveWe’ll support you in and out of the workplace by offering:

Team-spirited coworkers

Encouraging leadership

Support to live a life of wellbeing and happiness

Opportunities to serve and give back to the community

Discounts on hotel rooms, gift shop items, food and beverage

Recognition programs

What we’re looking for

A warm, people-oriented demeanor

A team-first attitude

A gift for paying attention to the smallest details

This role requires compliance with quality assurance expectations and standards. You may be required to stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.You’re welcomed hereOur highest priority is making you feel as welcome as our guests. We want you to feel comfortable being yourself and to know you’re important to us. You’ll make an impact in your role, and for that, you’ll be appreciated and valued.Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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