IT Operations Manager

IT Operations Manager

05 Aug 2024
District of Columbia, Washington, 20024 Washington USA

IT Operations Manager

Vacancy expired!

We are currently seeking an IT Operations Manager. This is a full-time, permanent position located in Washington, DC.

Responsibilities
  • A hands-on IT operations person to oversee a team of 2 IT support professionals.
  • Responsible for managing, and improving the company infrastructure towards 24/7 availability, addressing disaster recovery and business continuity with special focus on IT security, process improvement and change control.
  • Management of Data Centers, Cloud Operations, and 3rd party support teams.
  • Build capacity, capability, scalability, resilience, and reproducibility across the teams.
  • Implement, manage, and monitor IT infrastructure as compliant with security standards.
  • Maintain business continuity plans and institutionalize best support practices.
  • Ensure that all business operations needs are monitored and fulfilled in time for business/department needs through alignment of service levels to focused business outcomes, milestones, and deliverables.
  • Investigates operational requirements and problems, seeking effective business solutions through improvements.
  • Critically evaluate information gathered from multiple sources, reconcile conflicts, abstract up information to a general understanding, and works with customers to uncover unmet business needs.
  • Monitor all critical production processes and technologies that have high visibility and impact on business operations.
  • Evaluate, monitor, and align operational performance against KPIs and business goals.
  • Provide IT support, as needed for a company with over 1,000 users.
  • Other duties as assigned.

Qualifications
  • BS/MS in Computer Science or related field.
  • 3+ years IS operation experience.
  • Experience overseeing multiple simultaneous high-priority, business-critical projects; strong project management skills.
  • Proven experience in managing all aspects of IT operations, system maintenance and operational availability experience, vendor relationship, and help desk support.

Please send resumes directly to:

Ed Wilde


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