JOB Description L3 Mac Systems Engineer L3 AARP Mac Support TeamResponsibility:
Engineer, design and deploy solutions in support of development efforts. Provide technical leadership in primary areas of competence and provide technical project leadership support.
Develop increasing expertise in key technologies, focusing on three-tiered, web- based solutions.
Maintain experience and expertise in problem definition, requirements analysis and the general design and integration of systems.
Develop an increasing appreciation for technologies and architectures, including; enterprise architecture strategies and deployment best practices, architecture and component performance testing, hosting strategies and infrastructure architectures, and SDLC.
Manage enterprise COTs, infrastructure services, or internal developed solutions to ensure an available and reliable system.
Develop architecture diagrams, briefings and training on new end-user services. Interacting directly with IT, ISO, engineering, and operational staff to implement new or enhance existing technologies.
Gather technical and business requirements, develop customized solutions and manage customer expectations.
Proven experience in managing technologies in enterprise with a drive for understanding customer needs and operational excellence. Ability to provide advice and recommendations on system upgrades, replacements, or new systems.
Communication with vendors/clients for upgrades and troubleshooting issues with equipment and software.
Capable of training and demonstrating product features and operation to non-technical customers.
Provide and assist with project management and project leadership on technical implementations and projects.
Participate to define and lead performance testing efforts. Provide technical support to third parties regarding the use, understanding, design, and implementation of HCL/ Client products, providing end user and on-site support when required.
Assist in deployment of new applications and services as well as provide tier II/III incident support.
Position may supervise or mentor more junior technical project resources. Represent the HCL and clients for its products in inter-company meetings, and industry conferences.
Other duties may be added and/or assigned as needed
Requirements:
Possess a bachelor's degree in a related field, plus additional related college courses or professional training. Or 10+ years of Mac Enterprise Infrastructure support.
Ten years of progressively responsible directly related experience, including project leadership experience.
Proven experience in managing technologies in enterprise with a drive for understanding customer needs and operational excellence.
Depth in MAC operating systems with strong understanding of VMware and virtual operating environments.
Working knowledge of use of public cloud services, including AWS
Experience managing large end-user rollouts of desktop management solutions.
Experience with Desktop Engineering with proven technology expertise in more than one relevant core areas such as, Active Directory, Multi-platform Desktop Image Engineering, Software Distribution, and Microsoft Office 365.
Certification in JAMF Experience in mobile device management especially with Apple devices and Windows Desktop management will be advantageous. Experience planning, designing, and implementing new software solutions.
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