Lead, Data Center Facilities Engineering, Quality and Reliability Engineer

Lead, Data Center Facilities Engineering, Quality and Reliability Engineer

08 Jun 2024
District of Columbia, Washington 00000 Washington USA

Lead, Data Center Facilities Engineering, Quality and Reliability Engineer

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Intro: Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.Summary: Facebook is seeking a Lead Quality and Reliability Engineer in Facilities Engineering that is responsible for working with our global partners to develop world class quality for Facebook’s data centers. Our global fleet of data centers serve as the foundation upon which we meet the demands of our customers, with the Lead Quality & Reliability Engineer role having two key aspects: 1) managing a team of engineers that provide quality and reliability support for data centers and 2) performs technical work as an Individual Contributor in support of one data center. The ideal candidate will be a technical expert in the Quality field, preferably with experience in operation of Critical Facilities. They will also be able to provide technical solutions and guidance to the team, drive global standardization initiatives, and function in a highly collaborative, cross-functional environment. This candidate will also need exceptional leadership and management skills that will be essential for team alignment to global strategies. This is a full-time Lead position located in our Washington, D.C. office.Required Skills:

Develop, mentor, and manage at least 2 engineers including performance reviews. Direct the efforts of the engineers to execute the overall Quality & Reliability Engineering program.

Define and issue procedures, standards, plans, and metrics to assure quality targets are met.

Lead and participate in Hacks to drive improvement of programs, processes, and solutions.

Partner with Operations, Design, Construction, Sourcing, and suppliers to improve overall quality for data centers that are in operation, under construction, as well as future data center designs, and retrofit projects.

From post-turnover of the data center to the end of the equipment's lifecycle, lead investigations and communication of equipment quality issues with the cross-function team.

Issues Corrective Action Requests (CAR), quality alerts, service bulletins and report out to management the investigation status for equipment failures being addresses by your team.

Establish and lead the Continuous Improvement Program for critical equipment suppliers until CARs are closed.

Prioritize Component & System Reliability Reports for disposition through the supplier CAR process or to be addressed by our cross functional partners. Create a monthly status report.

Upon request, assist data center management during Facility Incident Report meetings by facilitating root cause analysis and identification of corrective and preventive actions.

Travel up to 25% of the time to Facebook’s data centers and supplier’s sites.

Can statistically analyze data to identify quality trends, confirm effectiveness of corrective actions, confirm equipment reliability, and to create metrics that drive customer value.

Minimum Qualifications:

Bachelor's degree in an engineering or technical discipline.

Minimum 10 years of experience addressing equipment issues in mission critical operations using quality management tools to identify and solve problems.

History of leading cross functional teams with suppliers to achieve successful solutions using project management tools, with proven interpersonal and organizational experience.

Experience reviewing and applying lessons learned to prevent occurrence in future equipment.

Experience identifying gaps in a Quality Management System and creating department processes, procedures, and standards that are compliant.

Proven track record in the areas of team building, managing people, mentoring, and career development of staff.

Proven experience in leading and teaming up to deliver results in a cross-functional organization across multiple tasks.

Proven experience in developing and implementing strategic and tactical initiatives and processes within an organization.

Preferred Qualifications:

Experience with standard Data Center equipment

Certifications in ASQ CQE, CRE, CQA, CMQ/OE and Black Belt

Proficient in use of JMP analytical software

Industry: InternetEqual Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.

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