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The Managing Director’s role isto tie the amenities of the Willard property together as a cohesiveoffering while establishing strategic partnerships in the surrounding communityin order to bring the WillardBuildingCenter to lifeand differentiate it in the marketplace.As a leader ofa hybridproperty management& asset managementteam,the Managing Director willconnect thevariouspiecesof the WillardBuildingCentertocreateoperational and financialsynergies, increase asset profitability,foster community outreach, and draw more people to the locationand ensure health of individual tenants.
Duties:
Provide excellent tenant service. Respond to tenant requests/problems in a timely and courteous manner and generate work orders directly to vendors or maintenance staff. Follow up with the tenant to ensure satisfactory resolution of the issue. Ensure that there is 24-hour emergency coverage for the property at all times.
Oversee and ensure that all areas of the property are well presented at all times (day offices, conference rooms, café, front desk, restrooms and common areas).
Oversee and ensure that all operational systems are in working order and escalate outages/problems to the appropriate corporate contact and/or vendor.
Extensive knowledge and understanding of billing software with the ability to generate reports related to occupancy, renewals, retention, billing and accounts.
Maximize revenue opportunities throughoutthe WillardCenter in coordinationwiththesales & operations leadersof each element of the Hospitality Centerto ensure all parties are coordinated on events, promotions, and sales opportunities
Meet regularly with asset management, hotel management, restaurant management,andcoworking center management to strategize and ensure collaboration
Plan eventsto increase foot traffic to theWillardCenter, making each part of the asset a destination in the community
Foster community engagement through outreach efforts, including networking, active participation on association boards, andvolunteer work
Ensure cross-marketing ofthe various parts of theWillardCenter
Market theWillardCenter externally in order tomaximize the benefits of the offering for all elements
Core Competencies/Skill Sets:
Excellent oral and written communication skills with the ability to communicate ideas and solutions effectively at a high level.
Desire to establish and solidify client relationships with a long-term outlook.
Strong interpersonal and sales skills.
Desire to work in a start-up culture and help build a company.
Effective listening and critical thinking skills.
Strong desire to prospect and develop new business.
Demonstrated ability to think creativelyand addvaluefor our customers.
Ability to execute data and information collection efforts; creatively sourcing the data and information when required.
Proficient at working on multiple projects at once with shifting priorities,ambiguity,and rapid change.
Resilient in the face of constraints,frustrations,or adversity.
Provides reliable follow-up and consistently meets deadlines.
Demonstrates attention to detail.
Minimum Bachelor’s Degree in Business Administration, Hospitality,or related field.
Minimum7+years’ experience inproperty management, asset management, or hospitalityrole.
Board experience a plus.
Proficiency within Microsoft Office Suite.
At Carr Companies, we value our employees and believe in everyone’s own personal success. We offer a top of the line benefits package including a 401(k) with company match, a steady schedule — Core business hours are 8:15am-5:15pm M-F, and a chance to grow within an organization that truly values its employees.
