PC Provisioning Technician II

PC Provisioning Technician II

23 Nov 2024
District of Columbia, Washington, 20433 Washington USA

PC Provisioning Technician II

Vacancy expired!

Title: PC Provisioning Technician II
Location: Washington, DC- 20433
Duration: 04 months – Possible Extension

This position requires direct client interaction

Description:

Position Overview:
The PC Provisioning Analyst ensures that all services provided by the Provisioning Program are delivered within the agreed Service Level Agreement set in place. The incumbent will be responsible for imaging, QA and Provisioning of all PC devices in addition to remote assistance to staff to enable Day 1 Provisioning of devices dispatched by the PC Provisioning team.

Essential Job Functions:
• Unbox, image, box and provision PC devices to all staff.
• Schedule appointments with staff to confirm Day 1 Provisioning including setup of Email, Office, Biometrics, Applications and more
• Ensure Service Level Agreement is maintained on a daily basis.
• Scan all received equipment, imaging computers with a .standard image, delivery and setup of PC request
• Monitor PC Provisioning Remedy queue, and maintain lowest individual pending ticket count
• Ensure that all PC requests fulfilled are within the PC Provisioning policies.
• Confirm accuracy of all asset management related systems including physical inventories
• Follow established and tested process and procedures provided by the Team Lead
• Validate Provisioning through defined quality assurance procedures
• Ensure work environment is maintained (clean, organized, and safe)
• Provide weekly statistics to Team Lead on a regular basis, or on demand
• Troubleshoot PC Operating System and Hardware issues as needed

Educational Qualifications and Experience:
• Education:

Bachelor’s degree
• Role Specific Experience:

2+ years of work experience relevant to the duties and accountability of the position
•

Experience in IT Customer Service, Technical Troubleshooting, IT Asset Management and IT Device Provisioning and Support
• Experience with the standard operating systems and tools, including but not limited to: Windows, ServiceNow, MS Office, Outlook

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