Vacancy expired!
About the role
As a Technology Support Analyst, you will be responsible for providing support to the office regarding the resolution of complex desktop, notebook, and remote computing issues. Other key responsibilities include:
Providing support to desktop and notebook systems, hardware and customer-related services, printers, and Multi-Functional Device (MFD) hardware and setting
Troubleshooting problems involving hardware, systems software, and applications software; troubleshooting a variety of symptoms in order to diagnose the actual problem
Providing assistance to end users for firm-approved applications using a variety of different methods, including Microsoft Office, Outlook, Adobe Acrobat, iManage, Litera ChangePro, inTapp Time, Bighand Digital Dictation, Remote Computing (vmware and VPN), and other applications as deemed necessary
Keeping abreast of new technologies and reviewing appropriate technology media sites
Working with Blackberry Enterprise Server, Blackberry UEM, and Work to support our mobile platform; quickly assessing situations and providing solutions for remote access issues
About you
We d love to hear from you if you:
Posses expert knowledge and proficiency in a wide variety of software programs, including Windows 10 and Microsoft Office 2016 (Word, PowerPoint, Excel and Outlook), iManage, iManage Work 10, and Litera ChangePro
Display expert knowledge of standard hardware components and peripherals
Demonstrate knowledge of the templates, macros, the intranet, inTapp time, and Litera ChangePro
And have:
High School Diploma or equivalent, with a Bachelor s degree preferred
A minimum of five (5) years of related experience
Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in the comprehensive benefit program which includes:
The comprehensive and best-in-class benefits support employees through every stage of life:
Healthcare, dental, and vision plans
Well-being resources (e.g., firm-paid access to Headspace, counseling and coaching; topical programming from experts, etc.)
Generous 401(k) plan and firm-paid basic life and disability insurance
Extensive resources for parents and caregivers
Family building and fertility resources
And much more!
In addition, employees receive:
10 paid holidays per year and a PTO program that accrues 23 days during the first year of employment and grows with tenure
Ongoing professional development and career support, including bespoke training and leadership development programs, firm-paid access to LinkedIn Learning courses, and career coaching.
Peer networking, mentoring, and professional support through our eight global staff affinity groups
