Quality Operations Program Manager

Quality Operations Program Manager

28 Jan 2024
District of Columbia, Washington, 20001 Washington USA

Quality Operations Program Manager

Vacancy expired!

Intro: Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.Summary: Global Quality Operations teams drive accountability for operational excellence, quality metrics, continuous improvements, and lead the implementation of our quality systems at scale within a global network of vendors supporting content moderation.We partner directly with the vendors on quality metrics delivery, root cause analysis and drive cross functional alignment on action plans to drive improvements.We are looking for a passionate problem solver who is comfortable operating in ambiguity, a strong communicator who is skilled at change management, and a strategic thinker with strong analytical and creative problem-solving skills.Successful candidates for this team are adaptable, creative, proactive, and action oriented. They demonstrate a growth mindset and can successfully lead initiatives across various teams, countries and time zones.Required Skills: Drive vendor accountability for meeting quality performance metrics through comprehensive reporting on error trends, root cause analysis, and targeted action plans.

Demonstrate Operational Excellence, focus on continuous improvement and share best practices to build a consistent backbone of support across our vendors and regions.

Launch/maintain quality programs for new processes and tools/products, collaborating with cross-functional and cross-regional teams.

Develop detailed understanding of quality systems and processes to effectively provide input for new initiatives and identify quality dependencies in cross-functional projects.

Investigate and define clear business problems and prioritize solutions using data-driven analytics, developing success metrics to measure project performance and alignment with team mission and goals.

Be a champion of change management for internal and external projects and initiatives.

Ability to manage multiple responsibilities simultaneously, independently, and effectively and efficiently prioritize and meet deadlines.

Travel domestically and internationally when needed (<25%).

Minimum Qualifications: 4+ years experience leading data-driven projects and communicating the results of analysis and insights to technical and non-technical audiences

4+ years experience with Excel (PivotTable, Charts, Statistical functions) and leveraging data visualization tools (Tableau, Power BI)

Experience working/build relationships with global cross-functional teams with ease, delivering impact consistently through seamless communication, influencing teams towards achieving goals

Experience with a rapidly-changing environment with a goal-oriented approach

Preferred Qualifications: 4+ years of experience initiating and driving complex projects to completion with minimal guidance

4+ years of proven program management or process excellence experience, preferably in quality

Experience working in a technology company or IT consulting firm

Experience with complex process design, implementation and improvement

Lean/Six Sigma background in a Quality setting

Industry: InternetEqual Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.

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