Clearance Level Must Be Able to Obtain: Public Trust
Potential for Remote Work: No
Description
Service Management System Engineer - Senior
The Senior Active Directory Engineer provides support, implementation, and design services for Microsoft Active Directory and Windows-based systems across the enterprise, including directory and identity management solutions. Resolves and appropriately completes assigned tasks and change requests and acts as an escalation for support issues. Applies new solutions through research and collaboration with team and determines course of action for new application initiatives. Implements new software solutions as required by the business. The core infrastructure technology duties include enterprise Microsoft Active Directory, ADFS, Microsoft Certificate Services, policy configuration, and top-level support for enterprise-wide initiatives.
Job Description and Duties
Enterprise-level support for Active Directory for global initiatives following those through to implementation via collaboration with project and support teams.
Identify opportunities to innovate, extend and enhance service delivery everywhere possible.
Perform Root Cause Analysis and Problem Management for directory services environment.
Serves as escalation point for application support and troubleshooting, provides guidance and direction in resolution of escalated issues and/or complex production, application, or system problems.
Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes, reviewing system and application logs, and verifying completion of scheduled jobs.
Install, configure, and maintain Active Directory and third-party software utilities for hardware systems within company operational guidelines.
Create and maintain system documentation for domain technologies, including installation, configuration, and appropriate troubleshooting steps.
Improve existing processes through solutions to recurring problems and enhancements to existing solutions or documentation.
Provide training as required
Required Knowledge, Skills and Abilities
Active Directory architecture and management [expert-level
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