SUPERVISORY BUSINESS INTERFACE REPRESENTATIVE

SUPERVISORY BUSINESS INTERFACE REPRESENTATIVE

Vacancy expired!

SUPERVISORY BUSINESS INTERFACE REPRESENTATIVEDepartment of Homeland SecurityCitizenship and Immigration ServicesRefugee, Asylum, & International Operations Directorate, IDEA BranchOverview

##### Open & closing dates

09/16/2019 to 09/20/2019

##### Service

Competitive

##### Pay scale & grade

GS 15

##### Salary

$137,849 to $166,500 per year

##### Appointment type

Permanent

##### Work schedule

Full-TimeLocation1 vacancy in the following location:-Washington, DCRelocation expenses reimbursedNoTelework eligibleYes as determined by agency policy- DutiesSummaryThis position of SUPERVISORY BUSINESS INTERFACE REPRESENTATIVE

starts at a salary of $137,849.00 GS-15 grade level, step 01, with

pay potential to $166,500.00 GS-15 grade level, step 10.IDEA stands for Innovation and Design for Enhanced

Adjudications.Learn more about this agencyResponsibilities

Manages the development of a cohesive vision and strategies for

the planning, design, presentation and implementation of RAIO

and IDEA process improvements and other adjudication improvement

activities.

Coordinates with and supports RAIO Divisions and program offices

to advance shared goals.

Develops a strategic planning framework to ensure system and

process compatibility, alignment of projects and operational

needs, and seamless delivery of services to adjudicators.

Implements methodologies to link RAIO programs and projects to

organizational goals, demonstrate business value and report on

performance metrics.

Ensuring RAIO's priorities and technology vision are fully and

effectively communicated to OIT and applicable stakeholders.

Ensures that RAIO systems development is aligned with the

developmental needs of the users.

Prioritizes users' needs and the release of software and

technology solutions.

Researches, evaluates, and reports on new and emerging

developments in web and native software service delivery.

Recommends adoption of new technologies that will improve the

delivery of services.

Performs a full range of supervisory responsibilities such as

providing performance feedback to employees, recruitment and

hiring, encouraging and recognizing employee achievements, and

creating a work environment free from discrimination.

Travel RequiredNot requiredSupervisory statusYesPromotion Potential15

#### Job family (Series)

0301 Miscellaneous Administration And Program- RequirementsConditions of EmploymentSupervisory/Managerial Probationary Period: You may be required

to serve a twelve -month probationary period upon appointment to

this position. You may also be required to complete an appropriate

supervisory training course within one year of assignment to this

position.The qualifications for this position must be met by 11:59 PM

(Eastern Time) on the closing date of this announcement (

09/20/2019).Residency Requirement: There is a residency requirement for all

applicants not currently employed by U.S. Citizenship and

Immigration Services. This residency requirement states that

candidates must have, for three of the last five years immediately

prior to applying for this position; (1) resided in the United

States; OR (2) worked for the United States Government as an

employee overseas in a Federal or Military capacity, OR (3) been a

dependent of a U.S. Federal or Military employee serving overseas.Applying to this announcement certifies that you give permission

for DHS to share your application with others in DHS for similar

positions.Any offers of employment made pursuant to this announcement will

be consistent with all applicable authorities, including

Presidential Memoranda, Executive Orders, interpretive U.S. Office

of Management and Budget (OMB) and U.S. Office of Personnel

Management (OPM) guidance, and Office of Management and Budget plans

and policies concerning hiring. These authorities are subject to

change.The Office of Personnel Management (OPM) must authorize employment

offers made to current or former political appointees. If you are

currently, or have been within the last 5 years, a political

Schedule A, Schedule C, Non-career SES or Presidential Appointee

employee in the Executive Branch, you must disclose this information

to the Human Resources Office.Conditions of Employment:

You must be a U.S. Citizen or U.S. National to apply for this

position.

Successfully pass a Background Investigation including financial

disclosure.

You must pass a drug screening.

You must submit a resume and supporting documentation.

Males born after 12/31/1959 must be registered with the

Selective Service.

Political appointees may require OPM approval before

on-boarding.

QualificationsRelocation expenses are authorized if you are a USCIS employee

assigned to the Refugee, Asylum and International Operations program

and have been approved for rotation from an overseas assignment.

Relocation expenses for USCIS employees assigned to an OCONUS

location will be considered on a case-by-case basis.GS-15: You qualify at the GS-15 level if you possess one (1)

year of specialized experience, equivalent to at least the GS-14

level in the federal government, which has equipped you with the

skills needed to successfully perform the duties of the position.

You must have experience performing the following duties:

- Leading the development, evaluation, and implementation of new

or enhanced IT systems and business processes.

- Designing management programs and processes to meet long-term

operational needs.

- Managing a program that uses the methods, metrics, tools, and

techniques of business process re-engineering, IT development,

and innovation.

- Serving as an expert or consultant to senior management

officials on the resolution of extremely sensitive and

complicated refugee, asylum, or other immigration issues related

to immigration benefits and/or entitlements.Please read the following IMPORTANT information to ensure we have

everything we need to consider your application.

It is your responsibility to ensure that you submit your responses

and appropriate documentation prior to the closing date. Your resume

serves as the basis for qualification determinations and must

highlight your most relevant and significant experience and

education (if applicable), as it relates to this job opportunity

announcement. USCIS will only review the first 5 pages of

your resume to determine your eligibility/qualifications for a

position. As such, please be sure to include content to support your

eligibility/qualifications for this position within the first 5

pages. Be clear and specific when describing your work history

since human resources cannot make assumptions regarding your

experience. Your application will be rated and ranked based on your

responses to the online questions.Please ensure EACH work history includes ALL of the following

information:

- Job Title (include series and grade if Federal Job)

- Duties (be specific in describing your duties)

- Employer's name and address

- Supervisor name and phone number

- Start and end dates including month, day and year (e.g. June 18

2007 to April 05 2008)

- Start and end dates for each grade/pay level if you've held a

federal position.

- Full-time or part-time status (include hours worked per week)

- SalaryDetermining length of General or Specialized Experience is

dependent on the above information and failure to provide ALL of

this information may result in a finding of ineligibleFederal Experience

If you are using current or prior federal experience as a basis for

qualifying for this position, the grade levels and length of

employment (mm/dd/year) at each grade level must be listed in your

work history. This information will be further validated if selected

for this position.National Service Experience (i.e., volunteer experience)

Experience refers to paid and unpaid experience, including volunteer

work done through National Service programs (e.g., Peace Corps,

AmeriCorps) and other organizations (e.g., professional;

philanthropic; religious; spiritual; community, student, social).

Volunteer work helps build criteria competencies, knowledge, and

skills and can provide valuable training and experience that

translates directly to paid employment. You will receive credit for

all qualifying experience, including volunteer service. Please

provide the dates and amount of time/hours worked earning this

experience.EducationEDUCATIONAL SUBSTITUTION: There is no educational substitution

at this grade level.Note: Applicants who are referred to the hiring office for

selection consideration may be required to complete a writing sample

and/or other writing exercise as part of the interview/selection

process. If the hiring office decides to request a writing sample

and/or other writing exercise as part of its selection process, a

designated contractor or Agency representative will contact you

to: (1) inform you of this requirement; and (2) provide further

instructions.Additional informationDHS offers competitive salaries and an attractive benefits package,

including: health, dental, vision, life, and long-term care

insurance; retirement plan; Thrift Savings Plan [similar to a

401(k)]; Flexible Spending Account; Employee Assistance Program;

personal leave days; and paid federal holidays. Other benefits may

include: flexible work schedules; telework; tuition reimbursement;

transportation subsidies; uniform allowance; health and wellness

programs; and fitness centers. DHS is committed to employee

development and offers a variety of employee training and

developmental opportunities. For more information, go to the DHS

Careers website and select "Benefits." Disabled veteran leave will

be available to any Federal employee hired on or after November 5,

2016, who is a veteran with a service-connected disability rating of

30 percent or more.Background Investigation

To ensure the accomplishment of our mission, DHS requires every

employee to be reliable and trustworthy. To meet those standards,

this position requires completion and adjudication of a background

investigation. This may include a review of financial issues such as

delinquency in the payment of debts, child support and/or tax

obligations, as well as certain criminal offenses and illegal use or

possession of drugs. The background investigation process is

initiated after a selection is made. For more information visit the

OPM Mythbuster Page.If a SECRET or TOP SECRET clearance is needed, all selected

candidates must meet the requirements for these clearances prior to

placement AND maintain that level of clearance while encumbering the

position.Special Hiring Authorities

The Department of Homeland Security encourages persons with

disabilities to apply, to include persons with intellectual, severe

physical or psychiatric disabilities, as defined by 5 CFR §

213.3102(u), and/or Disabled Veterans with a compensable

service-connected disability of 30 percent or more as defined by 5

CFR § 315.707. Veterans, Peace Corps/VISTA volunteers, and persons

with disabilities possess a wealth of unique talents, experiences,

and competencies that can be invaluable to the DHS mission. If you

are a member of one of these groups, you may not have to compete

with the public for federal jobs. To determine your eligibility for

non-competitive appointment and to understand the required

documentation, click on the links above or contact the Servicing

Human Resources Office listed at the bottom of this announcement.USCIS uses E-Verify to confirm the employment eligibility of all

newly hired employees. To learn more about E-Verify, including your

rights and responsibilities, please visit www.dhs.gov/E-Verify.Additional Information

It is our responsibility to eliminate any risks to national

security, public health, and public safety that could be posed by

individuals who use illegal drugs. This position may be subject to

random testing as a condition of employment. A positive drug test or

refusal to be tested will result in disciplinary action, up to and

including removal from Federal service.Note: If you previously retired from the Federal service and are

receiving an annuity, your salary may be offset by the amount of

your annuity.How You Will Be EvaluatedYou will be evaluated for this job based on how well you meet the

qualifications above.You will be evaluated for this position and placed in one of the

three categories below based upon information reflected in your

resume. Your resume must support your responses to the job specific

assessment questionnaire, level of education claimed, experience,

and/or training. To remain in consideration for this position,

please ensure your resume covers this requirement and that your

resume has been successfully submitted as part of your on-line

application package.

Best-Qualified: Applicants possessing a background that

demonstrates a superior level of all evaluation criteria.

Well-Qualified: Applicants possessing a background that

demonstrates a satisfactory level of the evaluation criteria.

Qualified: Applicants possessing the basic qualifications,

with general knowledge, skills, and abilities.

The assessments for this job will measure:

Problem Solving

Project Management

Stakeholder Management

Technical Competence

Creation of this package includes completing the on-line assessment

questionnaire, uploading your resume, and uploading any required

supporting documents.NOTE: Your resume and supporting documentation will be verified.

If you rated yourself higher than what is supported by your

application material, you may be excluded from consideration for

this job. Please follow all instructions carefully. Errors or

omissions may affect your rating or consideration for employment.If you are found best qualified, you may be referred to the hiring

manager for consideration and may be contacted for an interview.

To preview the job questionnaire, click here

https://apply.usastaffing.gov/ViewQuestionnaire/10594373 .Agency Career Transition Assistance Program (CTAP) or the

Interagency Career Transition Assistance Program (ICTAP)

Eligible

If you have never worked for the Federal government, you are not

CTAP/ICTAP eligible. Information about CTAP or ICTAP eligibility can

be found by clicking here to access OPM's Career Transition

Resources website. To be considered well qualified under CTAP/

ICTAP, you must be placed in the Well-Qualified category for this

position, as described above. In addition, you must submit the

supporting documents listed under the required documents section of

this announcement.Veterans

Veterans with 5-point preference who meet the eligibility and

qualification requirements are placed above non-preference eligibles

within the category in which they qualify. Veterans who have a

compensable service-connected disability of at least 10% are listed

in the best qualified category, except when the position being

filled is scientific, professional at the GS-09 grade level or

higher. This position is not considered scientific/professional. For

information on veterans' preference, please click here.Note:

- For definitions of terms found in this announcement, please

click here.

- This position is not in the bargaining unit.

- This position is not considered "essential" for purposes of

reporting to work when the facility might otherwise be closed.

- USCIS may fill one or more positions using this vacancy.Background checks and security clearanceSecurity clearanceSecretDrug test requiredYes- Required Documents

You must submit a resume that clearly demonstrates you have

experience that meets the requirements of this position as

outlined in the "Qualifications" section. USCIS' human resources

office will only review the first 5 pages of your resume to

determine your eligibility/qualifications.In order to ensure

that you include all necessary information within the first 5

pages of your resume, you are highly encouraged to save and

submit your resume as a PDF instead of submitting it through

Resume Builder or a word-processing program such as Word or

Google Docs.

Your responses to the job questionnaire

https://apply.usastaffing.gov/ViewQuestionnaire/10594373

(submitted through the on-line application process in USA Jobs.

Responses DO NOT need to be attached as an additional document

to your application)

Veterans: If you are applying for 5-Point Preference you

must submit your DD 214 (Certificate of Release or Discharge

from Active Duty) showing your Character of Service. If you are

applying for 10-point Preference you must fill out the SF-15

(click here for the form) and provide the required documentation

listed on the back of the form. If applying as a disabled

veteran, submit a copy of the letter from the Veterans

Administration, or other formal documentation, that clearly

identifies overall rating of disability, AND your DD-214. If

applying based on eligibility under the Veterans Opportunity to

Work (VOW) Act, you must submit certification from the armed

forces that you will be discharged or released from active duty

within 120 days from the closing date of the announcement. This

must indicate your dates of service, your rank, and confirm that

you will be separated under honorable conditions. Click here for

more veterans' information. You may request a copy of your

DD-214 through the E-Benefits page.

Are you claiming special priority selection rights under the

Agency Career Transition Assistance Program (CTAP) or the

Interagency Career Transition Assistance Program (ICTAP)? Submit:

- a copy of your agency notice,

- a copy of your most recent performance rating, and

- a copy of your most recent SF-50, Notification of Personnel

Action, noting your current position, grade level, and duty

location.If you are relying on your education to meet qualification requirements:Education must be accredited by an accrediting institution

recognized by the U.S. Department of Education in order for it to be

credited towards qualifications. Therefore, provide only the

attendance and/or degrees from schools accredited by accrediting

institutions recognized by the U.S. Department of Education.Failure to provide all of the required information as stated in this

vacancy announcement may result in an ineligible rating or may

affect the overall rating.- BenefitsA career with the U.S. Government provides employees with a

comprehensive benefits package. As a federal employee, you and your

family will have access to a range of benefits that are designed to

make your federal career very rewarding. Learn more about federal

benefits.Review our benefitsEligibility for benefits depends on the type of position you hold

and whether your position is full-time, part-time, or intermittent.

Contact the hiring agency for more information on the specific

benefits offered.- How to ApplyYour application must be received by 11:59 PM Eastern Time on

09/20/2019. To begin your online application, click the Apply

Online button and follow the prompts to register or sign into

USAJOBS, take the online questionnaire, and submit the required

documents. See Required Documents section for more detail.We strongly encourage you to apply online. If you cannot apply

online, you must contact the Human Resource office listed below at

least one business day prior to the closing date for instructions.

Applications will not be accepted by mail.Agency contact informationHROC Staffing Help DeskPhone952-697-8380Fax952-697-8371EmailHROCStaffingHelpDesk@uscis.dhs.govAddressUS Citizenship and Immigration Services

70 Kimball Ave

South Burlington, VT 05403

USLearn more about this agencyNext stepsOnce you submit your application, we will assess your experience and

training, identify the best qualified applicants, and refer those

applications to the selecting official for further consideration and

a possible interview. We will notify you by email at various stages

in the process (learn more). Your status will also be updated on

USAJOBS throughout the process. To check your status, log on to your

USAJOBS account, click on "Application Status," and then click "More

Information." We expect to make a final job offer within 90 days

after the deadline for applications. If you are selected, we will

conduct a suitability/security background investigation.Telework: Telework eligibility is based on the needs of the

office and is subject to change.Additional information pertaining to your interest and availability

for this position may be needed after the closing date of the job

opportunity announcement; therefore, a timely response to these

requests must be adhered to in order to remain in consideration.If you receive a conditional offer of employment for this position,

you will be required to complete an Optional Form 306, Declaration

for Federal Employment, and to sign and certify the accuracy of all

information in your application, prior to entry on duty. False

statements on any part of the application may result in withdrawal

of offer of employment, dismissal after beginning work, fine, or

imprisonment.- Fair & TransparentThe Federal hiring process is setup to be fair and transparent.

Please read the following guidance.Equal Employment Opportunity PolicyThe United States Government does not discriminate in employment on

the basis of race, color, religion, sex (including pregnancy and

gender identity), national origin, political affiliation, sexual

orientation, marital status, disability, genetic information, age,

membership in an employee organization, retaliation, parental

status, military service, or other non-merit factor.

Equal Employment Opportunity (EEO) for federal employees & job

applicants

Reasonable Accommodation PolicyFederal agencies must provide reasonable accommodation to applicants

with disabilities where appropriate. Applicants requiring reasonable

accommodation for any part of the application process should follow

the instructions in the job opportunity announcement. For any part

of the remaining hiring process, applicants should contact the

hiring agency directly. Determinations on requests for reasonable

accommodation will be made on a case-by-case basis.A reasonable accommodation is any change to a job, the work

environment, or the way things are usually done that enables an

individual with a disability to apply for a job, perform job duties

or receive equal access to job benefits.Under the Rehabilitation Act of 1973, federal agencies must provide

reasonable accommodations when:

An applicant with a disability needs an accommodation to have an

equal opportunity to apply for a job.

An employee with a disability needs an accommodation to perform

the essential job duties or to gain access to the workplace.

An employee with a disability needs an accommodation to receive

equal access to benefits, such as details, training, and

office-sponsored events.

You can request a reasonable accommodation at any time during the

application or hiring process or while on the job. Requests are

considered on a case-by-case basis.Learn more about disability employment and reasonable accommodations

or how to contact an agency.Legal and regulatory guidance

Financial suitability

Social security number request

Privacy Act

Signature and false statements

Selective Service

New employee probationary period

This job originated on www.usajobs.gov. For the full announcement and to

apply, visit www.usajobs.gov/GetJob/ViewDetails/544855000. Only resumes

submitted according to the instructions on the job announcement listed

at www.usajobs.gov will be considered.