Unified Communication Specialist

Unified Communication Specialist

Vacancy expired!

Unified Communication Specialist

Location: Client Site/BLS, 2 Massachusetts Ave, N.E., Washington DC, 20212

Department: Department of Labor (DOL)

Type: Full Time

Minimum Experience: Experienced

Security Clearance Level: Ability to obtain a Public Trust
The clearance level stated above must be met for consideration for this specific opportunity. Unfortunately, FTC is unable to sponsor at this time.

Military Veterans and individuals with disabilities are encouraged to apply!

Favor TechConsulting, LLC (FTC) is seeking a talented Unified Communication Specialist with government experience.

Essential Duties & Responsibilities

• Role Overview:
  • Responsible for providing policy and technical support for Microsoft Teams and tracking related Video Teleconference (VTC) asset management

• Responsibilities:
  • Provide day-to-day technical support overseeing Microsoft Teams cloud services
  • Properly install and configure IT security settings and policies for Microsoft Teams along with other third party VTC products (i.e., Logitech)
  • Assist in the support of Logitech Room Solution that leverages Microsoft Teams for small and medium conference rooms
  • Compose and maintain end-user, baseline configurations and disaster recovery documentation for Microsoft Teams and other unified communication services
  • Assist and maintain asset management for VTC related hardware and software
  • Maintains records of contacts and system problem/resolution logs for trends analysis.
  • Installs boards, peripheral devices, new PCs and servers, etc., including making any necessary network connections.
  • Moves, reinstalls, and configures PCs, servers, printers and other devices while making any necessary network connections.
  • Performs preventive maintenance.
  • Provides technical support for stand-alone and network printers, including high capacity, high-speed printers.
  • Provides end-user help to BLS staff in the use of BLS standard operating system software and commercial software such as Microsoft Office.
  • Responsible for logging and tracking incident and problem issues in the trouble ticketing system throughout the incident and problem lifecycles and communicates with the affected customers to keep them apprised of restoral status in accordance with approved processes and procedures.

Required Skills & Experience

• One (1) year of experience leading projects, such as client application upgrades.
• One (1) year of experience researching problems, analyzing trends, and distributing findings.
• Two (2) years of experience using remote access/diagnostics software such as Microsoft SCCM.
• Three (3) years of experience in diagnosing and resolving PC, server, and printer problems.
• Three (3) years of experience in IT help/service desk support of collaboration tools
  (a must), preferably Microsoft Teams or similar
• Four (4) year of experience leading help desk support teams.
• Four (4) years of experience in customer/user service, in providing technical and end-user support for commercial PC operating systems and COTS and/or custom applications software in person and over the phone.
• Four (4) years of experience with Microsoft Windows operating systems.
• Four (4) years of experience in network operations and support.

Professional Certification(s):
N/A

Formal Education:
High School or equivalent

Years of Professional Experience:
1

Desired Skills & Experience

• IT help/service desk support experience
• Strong customer service skills
• Solid analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• Strong communication skills (listening, written communication, and verbal communication)
• Demonstrated technical knowledge in SharePoint Online, OneDrive for Business and other Office 365 apps
• Experience with SharePoint 2013 collaboration site administration
• Ability to collaborate with multiple teams and customer
• Ability to support multiple concurrent requests and priorities
• Ability to develop trusted relationships with coworkers and customer
• Ability to work with minimum supervision in a team environment, demonstrating innovation, initiative, a customer service focus, and the ability to meet commitments
• Previous work experience with government organizations

Professional Certification(s):
Microsoft Certified Professional (MCP), or similar

Formal Education:
Technical or college degree

Years of Professional Experience:
4+ years

Required Technical/Business Tools Experience

• Microsoft Unified Communications
• Microsoft Teams
• Microsoft Teams Office 365
• Video Teleconferencing (VTC)

Physical Requirements

• Ability to carry heavy objects, up to 50 lbs.

Additional Information:
U.S Citizenship is required for this specific opportunity and all selected applicants will be subject to a government security investigation. This includes but not limited to; meeting the eligibility requirements for access to classified information and the ability to obtain a government-granted security clearance. Individuals may also be subject to a background investigation including, but not limited to; criminal history, employment verification, education verification, drug testing, and creditworthiness.
Favor TechConsulting is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation, or genetic information.