Customer service rep (Gaithersburg md)

Customer service rep (Gaithersburg md)

20 Jul 2024
District of Columbia, Washington 00000 Washington USA

Customer service rep (Gaithersburg md)

Vacancy expired!

Job Description

o Maintain a positive, empathetic, and professional attitude toward customers at all times

o Respond promptly to customer inquiries

o Communicate with customers through various channels, including phone, email, and online chat in a fast-

paced environment

o Provide real-time support, through a chat agent and thoroughly document each customers question or

problem as well as the resulting answer or solution

o Acknowledge and resolve customer complaints

o Maintain thorough knowledge of products to easily answer customer questions

o Process orders, forms, applications, and requests

o Keep records of customer interactions, transactions, comments, and complaints

o Communicate and coordinate with colleagues as necessary

o Ensure customer satisfaction and provide professional customer support

o Requirements

o High school diploma, general education degree or equivalent

o Ability to stay calm when customers are stressed or upset

o Experience working in a chat environment such as, LiveChat

o Comfortable using computers

o Experience working with customer support

Job Type: Full-time

Salary: $40,000.00 to $45,000.00 /year

Related jobs

Job Details

Jocancy Online Job Portal by jobSearchi.