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Spa receptionists are responsible for answering the telephone, keeping a clean work environment, ensuring excellent customer service, taking accurate messages, greeting customers, cashiering, maintaining guest lounge, boutique and scheduling appointments.
Other responsibilities include some administrative and clerical duties, such as filing, data entry and the preparation of documents.
Evening and weekend availability are required for this position
Position Roles and Responsibilities:
Displays masterful knowledge of spa experiences and menu
Able to maneuver through booking software program quickly and effectively
Accurately enters point of sale data
Efficient at making reservations, check-in and check-out of spa guests
Familiar and knowledgeable with spa boutique inventory
Assists with merchandising and maintaining the spa boutique
Assists with inventory management and other organizational tasks
Promotes spa services and gift cards/certificates, advises on gift selection, maintains accurate gift card sales data
Provides gracious spa tours to visitors
Maintains a beautiful physical environment within the guest areas
Greets and checks guests in and out
Facilitates effective workflow for technical team
Maintains a polished and professional image
Assists other support team members when asked
Attends all in-house training and meetings
Attends and participates in all general and team meetings
Participates in all aspects of marketing/special events planning and execution
Prepares promotion presentation and display
Maximize revenue generation for both treatments and retail
Maintains a smile at all times
Performs opening and closing duties
Able to handle unsatisfied guests
Monitors performance and achieves targets
Informs team members of cross marketing opportunities
Treats all team members professionally
Desired Qualifications:
Experience in front line guest service (Spa, Salon, Hospitality and Retail highly desired)
High school diploma or college degree
Computer skills and aptitude for mastering spa software
Flexible schedule
Professional image with gracious, warm, and genuine personality
Skincare knowledge and understanding of the spa menu
Good organizational skills and follow-through
Able to multi-task and improvise on the spur of the moment
Behavioral Characteristics
Strong guest service orientation
Cheerful, upbeat personality
Enjoys team environment and interaction with co-workers
Excellent communication skills
Flexible and cooperative
High personal standards
High energy, able to work in fast paced environment
Good sense of humor
Self-motivated, driven and passionate about spa
Seeks out knowledge and enjoys learning/strives for professional growth
Employee Performance
Job Types: Full-time, Part-time
Salary: $11.00 to $14.00 /hour
Experience:
Customer Service: 2 years (Preferred)
Hospitality: 1 year (Preferred)
Education:
High school or equivalent (Required)
