Service Advisor

Service Advisor

Chantilly Midas Auto Service Experts in Chantilly, VA seeks Customer Service Advisor to assist with daily operations. Our client base is growing fast and we need honest/reliable people to help us deliver the quality work and service we are known for.

In this position the ideal candidate will have the ability to multi task in a fast paced yet fun and family style work environment while maintaining a positive attitude and pleasant manner with Customers and Co-Workers. One weekday and Sunday's off. Room for advancement. If you are not looking for long term employment don't apply. Please email your resume for consideration. Please note Service Advisor in Subject line.

Service Advisor REQUIREMENTS:

• Ability to work Monday - Saturday (5 day work week)

• Team player

• Product knowledge

• Customer focused

• High level of organization

• Commitment to stellar customer service

• Strong sales skills

• Attention to detail

• Team player

• Flexibility

• Ability to multi-task

• Professional attitude and appearance

• Enthusiastic and positive

• Excellent oral and written communication skills

• Motivated and outgoing

• Willing to go the extra mile to make the sale

• Valid VA driver's license

Service Advisor RESPONSIBILITIES:

Learn to be proficient in our R.O. Writer management software.

• ‪Serve as a liaison between service technicians and service customers‬‬‬‬

• Provide support for customer inquiries (questions, estimates, etc.)

• Collect customer information and report vehicle symptoms as described by customer appropriately and accurately.

• Prepare a complete and accurate estimate of cost for labor and parts and sell to customers including factory scheduled

maintenance due or upcoming.

• Build relationships with customers by providing excellent customer service through greeting, reporting, and Customer Status Updates

• Maintain a high CSI score

• Distribute work between service technicians efficiently by prioritizing required services and communicating customer needs to technicians

• Explain completed work and charges to customers upon each check out

• Provide preventative maintenance recommendations as needed

• Support all other Service functions

• Keep up to date on all required training

• Work closely with Service Manager/Technicians

• Commitment to following up and communicating with all customers during their Service visit

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