BUSINESS ANALYST This is an internal delivery role that is responsible for client delivery. As a Business Analyst, you'll work directly with the project team to define client requirements and translate them into the creation of epics, user stories with acceptance and testing criteria.
Reports To This position reports to the Business Excellence Architect Role.
Job Overview The Business Analyst provides consultative expertise in one or more business process areas to encourage alignment with modern best practices, suggest automation opportunities, identify compliance requirements, proactively assure organizational growth, in every possible way, and support the client on the best possible path for successful initiative outcomes and delivery.
Responsibilities and Duties Following are the general responsibilities and duties of this job.
Client Project:
Work with the supporting technology teams and customers to develop user stories, develop test scripts, conduct testing, participate in migrations, deliver training, update relevant documentation, and provide early-live support when the process and/or supporting technology changes are introduced.
Analyze new use cases and work with architecture on proof of concepts / solutions
Support discussions among multiple stakeholders to resolve issues or suggest middle-of-the- road solutions
Gather business requirements and translate them into workable solution specifications and documents (Requirements, Stories, Process Flows/Maps, etc)
Support Key Performance Indicators for every effort
Develop and/or Deliver End User Testing or Training
Closely support the Business Process Consultant
Areas of Focus:
Define industry and client-specific business processes and identify opportunities for business process optimization
Build upon existing expertise to cover additional areas of platform or business processes
Nurture Client Relationships:
Develop close, trusted relationships with assigned client representatives
Be available, as needed, for client or project team sessions
Quickly identify client discord and raise to project team leadership
Ensure that all client needs are fully met and that the client is introduced to all internal parties who may be required to serve such needs
Delivery Development:
Create templated delivery materials (functional guides, workshop decks, training materials, etc) and train staff on new or improved methodologies
Coach, train, or mentor junior delivery resources
Sales & Marketing Support:
Identify potential sales opportunities that arise during client engagements
Support Sales and Marketing initiatives, as needed
Offer Pre-Sales Support, as needed
Qualifications The following comprise the basic qualifications that we seek in a candidate – while a mix of these credentials is important, not all noted are required.
Education level
Some mix of the following preferred:
Bachelor's degree preferred, but equivalent experience welcome
Professional Experience
5 years of leadership experience in technology, industry, or software/platform-related areas
1-3 years working with/directly for C-level executives
1-3 years of Organizational Change Management / Enablement
Some mix of the following preferred:
1-3 years of Consulting Experience
1-2 years of ServiceNow Platform (or other software) experience
Professional Background
A strong mix of the following, preferred:
Business Analysis & / or Prior IT Role
Familiar with Best Practice and Processes in focal area
Corporate, Federal/Government, Industry Expertise
Agile or Project Management
Role relating to Software Delivery
Client-Facing/Client Account Management
Startup or Company Growth Mode
Software Sales or Delivery
Organizational Change Management Facilitation
Specific skills
Highly adept & methodical problem-solver
Comfortable with conflict and variety of diverse personalities
Highly evolved Interpersonal and Communication skills
Ability to manage time, workload, and personal stress
Ability to document in detail with presentation-level quality in Microsoft PowerPoint, Microsoft Word, and/or other productivity software
Comfortable with Public Speaking
Strong understanding of Client Delivery
Personal drive for success and growth
Makes investments into relationship, continuous improvement, and organizational growth
Personal characteristics
Curious and Innovative
Relentless Problem-Solver
High energy with a drive to succeed
Passionate about areas of expertise
Comfortable with working and engaging with personalities of all kinds
Proactively supports team and organization
Self-directed leader
Certifications / Licenses
Some mix of the following, preferred:
PMP, Agile, 6Sigma, or other Management Certifications
ServiceNow or other Software-related Certifications
Teaching or Organizational Change Management Certification/s
Subject-Matter-Expertise Certifications or Training
ITIL, TBM, COBIT, APQC, or other Standards Certifications or in-depth familiarity
Associations
Best Practice Organization Memberships/Subscriptions