VECTOR TALENT RESOURCES JOB OPENING JOB TITLE: Business Application Support Analyst CONTACT: JOB TYPE: Direct Hire/Full time Job LOCATION: Hybrid Role; 3 days in office 2 days at home; Washington, DC; located on the Red and Blue Line PARKING: 50% paid by employer and Metro 280.00 per month allowance. VACINATIONS: All Covid Shots are required for this job. PAY AND BENEFITS: 63,000.00 based on skills, experience, education, certifications BENEFITS: Medical, Dental, Vision, PTO, Holiday Pay, Sick Leave, 401k, Life and AD&D, HSA, Health and Wellness, Tuition Reimbursement up to 5250.00 Annually and more…. EDUCATION: Bachelor’s Degree Required SUMMARY: The Business Application Support Analyst is responsible for assisting the Associate Director, of the Business Solutions Department with ensuring effective operations and maintenance of the organizations business application/systems, including the Association Management System (AMS), and its integration with various third party and custom applications, custom built applications, and the websites. In doing so, the incumbent will help ensure that staff maximize the out-of-the-box capabilities of these systems, and in the process limit the number of costly customizations by learning the technical aspects of the third-party systems. In this job you will work closely with Associate Director, Business Solutions, AMS Administrator, and the business process owners, understanding and documenting those processes, and developing AMS-based solutions and training. The incumbent will be responsible for assisting with the management of ticketing systems used by the Business Solutions team and managing the monthly release documents and schedule as necessary. SPECIFICATIONS:
1-2 years of experience implementing and supporting business applications or an AMS installation
Experience working with AMS platform (Aptify experience preferred but if you have worked with a similar application training could be provided.)
Knowledge of SQL, SSRS and ODBC databases preferred
Experience documenting process flows and business requirements
Excellent communication skills, both written and oral
Bachelor’s Degree or equivalent experience
Detailed-oriented
Customer service-oriented
All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.