IT Operations Coordinator

IT Operations Coordinator

Vacancy expired!

Akin Gump Strauss Hauer & Feld LLP is a leading international law firm with more than 900 lawyers in offices throughout the United States, Europe, Asia and the Middle East. We are currently seeking an IT Operations Coordinator in our Information Technology department reporting to the Director of IT Operations.

The position will reside in the Washington, DC office and will be responsible for supporting a variety of team initiatives, analyzing operational needs, gathering requirements, and developing action plans to accomplish the specific goals of the team. The role involves working closely with the IT Ops management team ensuring that core operational and administrative functions are running optimally through excellent coordination of resources, detailed planning, mastery of clear processes and communication, and thorough vendor engagement.

• Onboard new vendors through intake process (obtain NDA, schedule introductions / demos, etc.)
• While interfacing with the IT Administration group manage the lifecycle of vendor contracts to include tracking renewals and scheduling contract reviews
• Maintain ongoing vendor relationships to include scheduling Quarterly Business Reviews (QBR)
• Ensure points-of-contact for all business and technical support for vendors is updated and maintained

• Perform all facets of procurement to include soliciting quotes, submitting orders, tracking shipments, and coordinating deliveries.
• Schedule and facilitate reviews of received proposals with third-party benchmarking services
• Oversee department expenditures by working with the IT Administration department to monitor the IT Operations budget

• Keeps accurate record of department resource availability
• Maintains the IT Operations master calendar of planned activities and projects to stay abreast of immediate and long-term commitments to identify conflicts, flags problems for intervention, and correct course as appropriate.
• Tracks and oversees completion of a variety of IT Ops action items or work activities as delegated.
• Assists as liaison for IT Ops projects with external teams
• Develop standard operating procedures (SOPs) for key areas within area of operation.
• Coordinate user impacting changes with Service Delivery by managing resources and communications
• Work directly with the firm’s ITSM (IT Service Management) team to:
  • Ensure documentation is complete for core systems
  • Maintain IT Ops items in the CMDB hosted in ServiceNow
  • Coordinate and schedule IT service reviews
  • Thoroughly coordinate change management of SaaS solutions with ITSM
• While working with the firm’s Project Management Office (PMO) assists in the planning and coordination of the project management activities related to IT Operations
  • Occasionally manage small initiatives with limited scope within IT Ops
  • Maintain project information in respective solutions to ensure project information is current, accurate and meaningful. Information includes, but not limited to, milestones, required resources, schedules updates, status updates, budget, risk/issues and supporting documentation/attachments.
  • Help project manager review key project-related reports in order to monitor project/program information.
  • Provide input to PMO on potential alternatives, improvement opportunities, dependencies and risks that impact a project/program.
  • Post-implementation/conversion/integration activities, such as documentation of lessons learned sessions and other program close-out tasks;
• Interact with the IT Operations staff to perform their daily functions efficiently.
• Develop strong working relationships with management and department personnel for effective and smooth operations.

• Assist in planning and organizing training, management meetings, conferences and workshops as requested, preparing and distributing meeting agenda and meeting minutes when required.
• Maintains knowledge of IT Operations policies, processes, and procedures to ensure administrative efficiency.
• Creates and maintains firm documentation, reviews drafts and finished documents for accuracy and grammar, including documents of a sensitive or confidential nature.
• Maintain security and confidentiality of firm information.
• Schedule and facilitate reviews of new technologies with third-party market researchers (Gartner, InfoTech, etc.)
• Utilizes knowledge and understanding of underlying operational issues to assist in administrative problem solving.

• Bachelor's degree preferred
• 5+ years in an IT department
• Experience working with a PMO or in a similar project coordination position (must understand the life cycle of a technology project)
• Experience working with data and creating custom reports and charts
• Excellent communication skills, articulate, personable, good listener, and excellent writing skills
• Ability to manage multiple, unrelated, initiatives at the same time and be highly detail oriented
• Highly organized
• Experience working with Microsoft Office suite
• Good interpersonal skills and the ability to work with technical and non-technical personnel