hands-on ServiceNow implementation experience for large complex environments with ServiceNow IT Operations Management (ITOM) specifically with Discovery and Service Mapping. Experience must include end-to-end implementation and Discovery and Service Mapping related activities such as CI identification and reconciliation rules (identification reconciliation engine), reviewing discovery logs, debugging patterns and probes, troubleshooting logs to resolve errors, modifying and creating new patterns.
hands-on experience in the discovery of Cloud resources not limited to Cloud Storages, Cloud Functions, Cloud APIs, Cloud Containers, serverless components, etc.
hands-on experience mapping of Cloud (PaaS, IaaS) and hybrid applications
Completed the service mapping of at least 50 large and complex applications
Extensive Process knowledge and working experience as lead implementer for ITOM specifically Discovery, ServiceNow and CMDB
Ability to comprehend, modify and create server-side object-oriented JavaScript, Unix Shell scripting, Windows scripting and Powershell
Intermediate knowledge and ability in Server Administration across OS platforms, including the understanding of described domain structures, user permission levels, group policy objects and the execution of sudo policies
Understanding protocols such as HTTP, TCP, SNMP, SOAP, and REST
Familiarity with the XML, and JSON/script language concepts
Knowledge of Web and Application Servers, Load Balancers, Databases, and Virtualization (WebSphere, MQ, IIS, Apache, VMware)
Intermediate Windows and Unix administration skills
Familiarity with network concepts (routers, switches, firewalls, NAT, load balancing)
Familiarity with CyberArk as external ServiceNow credential store
Strong analytical and problem-solving ability
Strong interpersonal skills
Excellent verbal and written communication skills and a proven ability to interact professionally with a diverse group
High level of initiative with a proven ability to work independently
