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MAJOR AREAS OF RESPONSIBILITY:
Leadership and Relationship Building
Works with the General Manager to ensure open communication and understanding exists between management and staff
Promotes and instills Bottleneck Management philosophies and operational standards
Works with the General Manager and the management team during the process of hiring, training and development of staff
Coaches, mentors, develops and supports staff in their efforts to advance within their location and Bottleneck Management
Fosters an environment of inclusion and unity at all levels
Commitment to guest-first mentality through a "lead by example" approach
Reinforces to staff the importance of creating guest loyalty
Carries, communicates and embodies the Bottleneck culture
Financial
Understands and assists the General Manager in the execution of strategies that achieve maximum sales growth and cost controls
Understands all aspects of financial controls including, but not limited to, cost of goods sold, labor, and supplies
Reviews manager reports with General Manager
Uses sales forecasting to help their location budget weekly, monthly and quarterly expenses to meet operational goals
Operations
Held accountable for meeting all company deadlines, protocols, and policies and procedures
Ensures execution of innovative and creative ideas that drive incremental sales and organic growth
Embraces, oversees and communicates new Bottleneck Management initiatives to ensure proper introduction and execution
Possesses full working knowledge of training and expectations for all work groups
Helps define and reinforce expectations set for managers and staff
Assists in holding staff accountable to expectations and standards
Ensures that all managers and staff have the proper tools to be successful
Ensures their location is properly using and maintaining all operational systems including but not limited to: POS systems, Hotschedules, Avero, Open Table and gift card processing
Required Qualifications
Minimum 3 years of restaurant management and people leadership experience.
Effective verbal and written communication skills
Demonstrated organization skills, such as but not limited to scheduling, invoice processing and heavy traffic preparation and planning.
Effective coaching and leadership tied to financial and operational principles.
Industry related experience in complex operating processes and technology.
An equal opportunity employer