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The contractor shall identify one Program Manager (PM) or equivalent position to the Government that will be the primary employee responsible for planning, organizing, staffing, and directing the execution of all Call Order requirements; controlling costs; and communicating with the Government. The PM shall also be designated as a Key Personnel under this Call Order.
In addition to managing the overall execution of the Call Order, the contractor PM shall:
• Prepare presentations, reports, and manage staff schedules to maximize efficiencies based on information about customer systems to be evaluated to include system specifications and appropriate skill sets;
• Be responsible for audit or inspection activities and take steps to ensure all gaps are addressed in a timely manner;
• Ensure that all contractor performance metrics quality levels are being met or exceeded through the contractor’s quality control process;
• Coordinate the gathering of periodic status reports and communications with stakeholders on major incidents, other priority incidents and issues through monthly customer teleconferencing sessions and other ad hoc methods;
• Provide weekly communication to Government management on issues, risks, accomplishments, Memorandum of Agreement (MOA) breaches, and contractor performance metrics;
• Communicate status updates to executive leadership; and Identify and implement best practices and continuous improvements.
The contractor shall ensure the PM possesses the following competencies, at a minimum.
• At least five (5) years of Information Technology program/project manager experience with a team of ten (10) or more members and/or a significant customer base;
• Experience with compliance inspections, preferably in a DoD environment;
• Experience in resolving complex IT issues;
• Experience in communicating effectively with senior executive leadership.
