Job Summary
Processes service requests, prepares paperwork for escalated calls, and fulfills customer needs to ensure full customer satisfaction, using both common and proprietary concepts, practices, and procedures within a call center environment.
Job Duties
Provide fast, friendly and fun customer service to both internal and external customers
Answer incoming calls related service, billing, and other departments.
Schedule service / estimate appointments in a timely manner.
Make out bound calls to book, confirm, and survey upcoming or completed appointments
Manage customer concerns and work to resolve them efficiently and effectively
Other assigned duties as directed by management
Education and Experience
High school diploma or equivalent
0-2 year experience in a customer service dispatcher environment
HVAC experience a plus but not required
Key Competencies
Honesty and integrity
Excellent customer service skills
Ability communicate empathy
Critical thinking and problem solving
Detail oriented
Adept learner
Ability to multitask
Proven ability to process high volumes of work with great accuracy
Basic knowledge of Microsoft Office applications (Outlook, Excel, Word)
Excellent written and verbal communication skills
Physical Requirements
Must be able to sit for long periods of time
