Job Title: Senior Systems Administrator Location: Washington D.C. (Hybrid remote work schedule 1-2 days remote/week) Length of Assignment: 6 months + Start Date: 09/26/22 Status: Requires active Public Trust Level 2 clearance Job Description: We provide IT help desk services to approximately 1,300 users. Tier 1-3 hardware and software support, system administration, patching and maintenance of the desktop environment. The team is responsible for all of the Mac OS, Windows, and printers throughout the Gallery. Overview: We are team of 13 IT professionals providing support to a government organization of approximately 1,200 users. We are seeking candidates having training and experience providing IT help desk support. In this role you will serve as the “last stop” of all incoming escalations to the help desk and will be expected to determine root cause and work with vendors as appropriate to resolve issues. As the Senior Systems Administrator on this contract, you will be responsible for overseeing the maintenance and security of computer systems. You will install antivirus or malware protection software, respond to employee concerns; draft user documents to help employees navigate computer systems; and coordinate with federal leaders to determine new technologies that could enhance the organizations systems. Must have excellent communication skills (oral and written). Responsibilities:
Tiers 2 and 3 support for all client-side software, both COTS and custom.
Resolve tier 2 and 3 technical problems and answers questions by telephone, email or self-service in support of internal and/or outside customer computer hardware, software, network, and system/application access.
Responsible for support of all escalated hardware related issues.
Provide advanced support of Active Directory and permissions.
Test new versions of software for compatibility.
Alerts management to recurring problems and patterns of problems.
Perform client-side troubleshooting in a variety of applications.
Identify, research, and resolve simple to moderately complex technical support issues independently.
Proficient knowledge in Windows operating systems, Mac OSX, and Apple IOS
Administer Active Directory and GPO policies
Experience using virtual computer and server setup
Citrix remote access technical support / troubleshooting
Experience with Cyber Security tools (AV, whitelisting, LAPS, encryption)
Can work independently, or with a group to analyze, and troubleshoot a variety of problems
Possesses the ability to identify, research, and resolve complicated technical support issues Diagnose, identify, isolate, and analyze problems utilizing historical data
Can create accurate and detailed user documentation and customized training
Troubleshoot and resolve routine problems by consulting with customers and providing timely and accurate responses to service requests
Technical proficiency in networking, hardware configuration, and Microsoft operating systems
Engineer and Implement IT solutions into the technology environment
Linux administration knowledge a plus
Strong analytical and troubleshooting skills, including the ability to identify, research, and resolve simple to moderately complex technical support issues independently
Performs other duties as required
Microsoft certification desired Experience: 5 Years Relevant experience Education and Certification: A+ and Casper certifications desired Shift information: 7:30am - 5:30pm Monday - Friday Location: Washington, DC Hybrid remote work schedule 1-2 days remote/week