Managed Services IT Support Technician

Managed Services IT Support Technician

24 Nov 2024
District of Columbia, Washington 00000 Washington USA

Managed Services IT Support Technician

Vacancy expired!

Managed Services IT Support Technician

Capital Computers and Networks is looking for a full-time, experienced Managed Services IT Support Technician to provide remote and limited onsite support to our client base in the DC metro area area.

This candidate should be a highly proactive and reliable person capable of working independently and as part of a team, completing and escalating incidents as needed, and will report to our Leesburg, VA office.

The IT Support Technician should:

Have strong troubleshooting and diagnostic skills to be able to maintain, install and repair a variety of IT issues remotely and onsite.

Be self-motivated and independent, as well as a team player.

Have time flexibility and ability to work earlier or later than your scheduled shift when the situation arises.

Drive to get the job done and making the client happy.

Willing to take an "on-call" shift during the business week.

Must have, and we mean this, excellent communication skills.

The Job Responsibilities For This Position Include The Following:

Work remote and occasionally onsite at client locations to oversee technical conditions and implement repairs independently.

Troubleshoot hardware onsite accurately to determine when replacement parts are needed.

Perform upgrades or enhancements on client systems.

Log work into our ConnectWise ticketing system.

Install, troubleshoot, repair and maintain diverse operating systems, software applications and peripherals onsite including:

Windows Server, including Active Directory, Group Policy, DNS and DHCP

Desktop applications, including MS Office, QuickBooks, VPN access, Adobe, etc.

Microsoft Office 365 and gSuite

Backup software and virus removal

Peripheral devices, including network printers, scanners, monitors and UPS devices

Wireless controllers and access points, routers, firewalls and network switches

Tablets and mobile devices

Troubleshoot and repair network issues, including internet connection, VPN tunnels and clients, firewalls, DNS and DHCP.

Propose long term strategies and planning ideas for meeting future technological needs and, if approved by management, complete the task.

If you have ALL of the following requirements we want to meet you!

A valid driver's license and clean driving record

Minimum of 2 years' experience in a IT support/service role

Hands-on experience with Windows systems (Apple would be nice as well, but not required)

Experience with basic networking

Excellent verbal and written client communication and customer service skills

US Citizen

A valid driver's license and clean driving record is a requirement. This position will require occasional travel to various locations. You may be provided a company car for travel.

To apply for this position, first be sure that you meet ALL of the requirements and have the experience we mentioned above.

Then submit your resume via email, please include your salary requirement and why you feel that you are the right candidate for this position.

Benefits include:

Competitive salaries

Excellent health, vision, disability and dental insurance benefits

Generous and flexible vacation / PTO allowance

Remote work days each week

Use of company car

In addition, Capital Computers and Networks offers:

A casual and flexible environment

Stability with a solid track record and consistent management

Flexible hours and reasonable work weeks

A family-friendly environment

Job Details

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