Vacancy expired!
Great opportunity to join this technology support team on a long-term contract at a premier government site. Must have direct experience as a Tier 2 Help Desk Technical Support Representative. This is a busy, complicated, sophisticated work environment. Multiple shifts available.
Basic Description
end-user software/hardware troubleshooting
mobile device ordering, configuration and apps installation
peripherical support, (e.g. printers, headphones, USB camera’s
computer/laptop imaging
computer/laptop disconnect/reconnect
This position entails all of the following:
Ability to configure and troubleshoot Commercial off the shelf (COTS) Software PCs, MACs, mobile devices: smartphones, tablets, printers, and multifunction devices. Must possess an intermediate to advanced level of knowledge working with various Windows, MAC, IOS, and Android operating systems software, as well as intermediate foundational knowledge of physical, network and application layers, tools such as the TCP/IP protocol commands for resolving reported issues.
Must be able to interact with executive-level customers and management
Possess excellent customer service skills
Ability to work in a fast-paced environment and meet challenging deadlines.
Demonstrated excellent communication skills and telephone mannerism.
Strong business/systems analysis experience working closely with users to resolve problems and capture new business requirements.
One (1) year minimum experience with MAC OS
One (1) year minimum experience supporting clients using remote access software Experience/exposure Cisco AnyConnect
One (1) year minimum experience supporting remote connectivity (VPN)
Three (3) years of Active Directory User & Account Administration
Three (3) years minimum experience in IT Call Center environment
Three (3) years minimum experience with Microsoft Windows 10 and Office 365 applications
Three (3) years minimum experience supporting Mobile operating systems, i.e. iOS, Android Experience with Mobile device Management Console (AirWatch, Apple Business Manager) experience preferred but not required.
Three (3) years minimum experience supporting Microsoft Office365 Pro Plus; SharePoint, and Exchange Online.
If you are interested in learning more about this great opportunity, please submit your resume and salary requirements today! Thanks! We look forward to hearing from you.
