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Automotive Service Writer Advisor Job Responsibilities:
Initiates automotive services and repairs by ascertaining performance problems and services requested.
Verifies warranty and service contract coverage, developing estimates, writing repair orders, and maintaining customer rapport and records.
Ascertains automotive problems and services by listening to customer’s description of symptoms, clarifying description of problems, conducting inspections, taking test drives, checking vehicle maintenance records, and examining service schedules.
Develops estimates by costing materials, supplies, and labor.
Calculates customer’s payment, including deductibles.
Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required.
Obtains approval signatures and enters RO into service database system.
Maintains customer rapport by explaining estimates and expected return of vehicle, obtaining customer’s approval of estimates, obtaining and providing contact telephone numbers, answering questions and concerns, and arranging towing and temporary transportation.
Maintains automotive records by recording problems and corrective actions planned.
Updates job knowledge by participating in educational opportunities and reading manufacturers’ publications.
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Automotive Service Writer Advisor Qualifications / Skills:
Equipment Maintenance
Problem solving
Reporting research results
Quality focus
Productivity
Estimating
Product knowledge
Customer service
Safety management
Education and Experience Requirements:
High school diploma, GED, or equivalent
2-plus years of experience in a service advisor role strongly preferred
Experience or certification with specific manufacturer is a bonus
Computer and point-of-sale proficiency
Previous customer service experience
Valid driver’s license with an acceptable driving record
