Vacancy expired!
We are looking for an experienced residential service technician to join our team.
-Do you have experience repairing or installing roofing, siding, windows, doors, flooring, cabinets, and/or plumbing?
-Are you passionate about providing the best customer experience possible when an installed home improvement product fails?
-Do you have a clean driving record, and maintain a valid Driver's License?
If you answered yes to all of these questions you may be a great fit!
JOB RESPONSIBILITIES:
-Responsible for running on an average of 45 appointments per month, excluding weekends.
-The incumbent will be responsible for performing fieldwork necessary in resolving customer complaints along with monitoring/inspecting new installs to insure products and services provided are to company standards. Help improve installation technique/methods of Sub-Contractors through field training.
-Physically fit to provide necessary fieldwork to resolve customer complaints.
-Maintain high level of customer satisfaction through efficient/timely customer resolution.
-Maintain high level of communication with respective Service Administrator to insure efficient rate of productivity is reached.
-Maintain open communication with District Managers to assist as needed with resolving customer issues.
-Maintain good driving record.
-Good written and oral skills. Responsible for writing up service work orders, completing product order forms and communicating with customers on regular bases.
-Maintaining high performance level of appointments and completions of customer complaints.
-Travel within District territory to meet scheduled appointments.
-Work with Installation team to enhance and insure current installed jobs are in compliance with company installation methods and procedures through field inspections.
-Maintain service vehicle (i.e. wash truck weekly, oil changes etc.) and tools to insure equipment is in safe operating condition.
-Estimate and provide repair cost on service contracts when necessary.
-Insure that safety policies and practices, concerning vehicles, tools and equipment are complied with.
-Perform related duties as assigned.
