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RESPONSIBILITIES:
Kforce's client is seeking a Middle East and Africa Business Operations Analyst. (Arabic is required).
The Business Operations Analyst will perform following three main functions within the organization: Customer Services, Database Management, and Team/Project Management:
Customer Services: Provide resolutions to content and policies related inquiries from sales, clients, and other departments regarding our database; We are not technical support or frontline support, as we are the experts of our database
Database Management: Perform analytics and maintenance of the database; Using SQL, Tableau, Python, MS Office, or just simple Google search to identify gaps, discrepancies, and possible enhancements, so the database continues to be relevant and comprehensive
Team/Project Management: Supervise offshore researcher centers located in 8 offices across 7 countries and 4 continents; Monitoring and ensuring production and productivity, clarifying policies and standards, coordinating projects and meetings to ultimately optimize the offices and the tools which they utilize
Other General Duties:
Review source documents for data input being performed by research centers
Check accuracy and relevance of input and output data by visual examination, correcting codes and batching for computer processing
Verify output against control/standard, review format and accuracy of profiles, and distribute information to appropriate departments
Provide research and administrative support to research centers and other departments
Gather information, conduct background searches and fact checks
May conduct competitive research
Perform routine assignments starting at the entry level to more senior levels according to job progression
REQUIREMENTS:
Requires a college or university degree, or the equivalent work experience that provides exposure to teamwork, professional communication, and technical acumen
Functional Knowledge: Business fluency in Arabic, geopolitical and business knowledge of region of responsibility; MS Office knowledge
Business Expertise: Apply general knowledge of business practices and acumens developed through education or past experiences
Leadership: Supervising offshore research centers; Accountable for own contribution and teamwork
Problem Solving: Solve routine problems using existing procedures and information, standard practices, and knowledge
Impact: Works within standardized procedures and practices to achieve objectives and meet deadlines
Interpersonal Skills: Internal communication via calls and emails; External communication mostly via email
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
