A leading South Florida based Information Technology Managed Service Provider is looking for an experienced IT Professional with expertise in delivering premium level of support to Small and Medium Business clients. The right candidate will have 3+ years of experience in a fast-pace Business IT Support Environment. The position also requires the candidate to have a positive attitude, be customer service-oriented, and be able to follow through and complete customer requests and support issues. Exemplary work ethic combined with consistent performance, reliability and attendance are top priorities.
Additionally, candidates must also be well-organized, have the ability to prioritize multiple tasks, and work well under pressure and tight deadlines. This position requires schedule flexibility to accommodate project deadlines, urgent issues, and after-hour maintenance calls. Candidate must be detail-oriented, and understand the importance of properly documenting work and logging time in a professional services environment.
- Performing remote help-desk support
- Server monitoring log review, maintenance & patch management
- System analysis and troubleshooting
- Interfacing with outside vendors for 3rd party solution support
- Network implementation, implementation of various hosted and on-premise systems
- Participation in various internal and client-facing projects
- Other responsibilities as needed.
VMware, Hyper-V, Amazon wed Services
Windows 2003/ 2008/ 2012 / 2016 Server, Active Directory, Security Policy
Exchange 2003, 2007, 2010, 2013, 2016
TCP/IP and Network Connectivity
Troubleshooting of Internet Connectivity / VLAN / VPN
Network Appliances: Firewalls, Routers, Managed Switches
Desktop Operating Systems: Windows 7, 8, 10 / MAC
Common Desktop Applications (e.g. MS Office XP/2003/2007/2010/2013/2016)
End-User help desk support
Valid Driver's License w/ Proof of Insurance
Ability to Pass a Background Check
Fluency in the English language
*** Travel between client locations from Boynton Beach to Homestead.
Customers' satisfaction is paramount in our organization, and we take pride in the consistent high quality service we deliver. We expect a candidate to hold his/her performance to this higher standard, and always strive towards excellence. In the ever-changing IT industry, a problem solving mind-set with a willingness and ability to assimilate new technologies is also required.
We offer a competitive salary plus benefits based on skill level and experience. We provide friendly work environment, opportunity to advance your skills and experience. Please email your resume for consideration.
We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, we complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.