Summary The position of Systems/Windows Engineer at our company has a major emphasis on positive attitude, professional quality, and team work above all else. This individual will analyze/resolve hardware and software problems in a timely and accurate fashion. A thorough understanding of software/hardware, storage systems, and virtualization technologies is a must. This position supports critical services and systems in a production environment, so good judgment and attention to detail are essential. Providing quality service is important for this role. This requires excellent verbal and written communication skills.
Duties and Responsibilities
Non-Technical
Building relationships in a positive meaningful way
Live company culture, core values, and believe our systems and solutions
Professionalism of doing it the right way, all the time, every time
Motivation for continual self-improvement
Critical thinking and analysis of looking for ways to improve processes and procedures
Technical
5-7+ years of IT support relating to technical issues involving core business applications such as RDS (Profiles/Collections-2016/2019), Windows Server, GPO, Active Directory, IIS, SCCM
Support for Disaster Recovery strategies including server imaging and automated offsite backups
Design, Implementation, & Support services for Servers, Storage solutions, Virtualization solutions, Workstations, and mobile devices. Exp. with Citrix is a +
A strong understanding of relevant technologies, solutions, troubleshooting, & support
Troubleshooting and issue resolution
Detailed documentation of time spent on service issues and projects. Excellent verbal skills
Constant pursuit of technical improvement in all areas