City Wide Maintenance of Jacksonville is the largest and fastest growing independently owned franchise in the City Wide family . Locally, we were named one of the Top 50 Fastest Growing Small Companies in 2015. Our overall approval rating on Glassdoor is 85% and we boast of a great compensation package and work/life balance. The perfect candidate will have a passion and desire to deliver exemplary customer service and out work the competition! Our company is fast-paced and constantly growing, and we are looking forward to adding another star performer to our team!
As a City Wide Facility Service Manager, you will be the day to day, one point of contact for the commercial properties where we provide service.
Basic job functions:
Serve as single point of contact with clients and perform inspections on accounts on a scheduled basis to ensure work performed satisfies company and client quality standards;
Manage, expand, and diversify client relationships with an eye toward potential add-on sales opportunities;
Train/develop your Night Manager(s) and crew members to meet/exceed client expectations;
Ensure in house staff is trained to deliver exemplary service to clients;
Implement company policies and procedures associated with client service levels.
Provides excellent customer service and builds strong client relationships
Solves problems proactively
Desires to learn and grow professionally
Communicates in a professional, direct style
Brings previous service industry experience
Comprehensive benefits package to include: PTO, health/dental/vision insurance, voluntary benefits, gas allowance
5 years of operations, sales, or customer service experience
Previous management experience
Undergraduate Degree (Business or related field) is preferred