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Summary:Coordinates daily staff activities and work flow for clerical and/or administrative staff in an assigned function or area.Detailed responsibilities:Coordinates and supervises daily staffing assignments and levels for clerical and administrative staff. Prioritizes multiple tasks and projects to ensure timely completion.
Assists with the processing of the medical staff applications and re-appointments, and maintains the Medical Staff Credentialing files.
Collaborates with multidisciplinary teams to assist with problem identification and resolution, cost containment issues and implementation of new processes. . Leads the handling and resolution of complex issues and complaints.
Assists with recruiting, performance evaluations and disciplinary actions for clerical and/or administrative staff. Provides direction, orientation, training, coaching, and mentoring to staff.
Assesses quality of services delivered and facilitates staff development initiatives. Ensures staff compliance with departmental and organizational policies, procedures, and protocols.
May perform staff responsibilities as needed to fulfill required service levels.
Competencies and skills:Essential:STANDARDS OF BEHAVIOR: Acts in a manner that supports the standards of communication, respect, privacy, and teamwork by demonstrating a commitment to professional and ethical conduct.
CUSTOMER SERVICE: Demonstrates commitment to service excellence by promptly addressing internal/external customer issues/requests, resolving concerns while maintaining a professional image and behavior to build and enhance the patient/family/customer experience.
ACCOUNTABILITY: Accepts ownership of job roles and specific assignments/goals; works independently, takes responsibility for own actions; admits mistakes and judgment errors; and accepts constructive feedback. Connects personal work results to the accomplishment of team and organizational goals.
RESPONDING TO CHANGE: Accepts change and adapts in a positive and productive manner; handles unexpected situations and changes in direction calmly and with confidence. Views new assignments and job responsibilities as an opportunity for growth.
ORGANIZATION SKILLS: Organizes work to achieve maximum efficiency.
LEADING BY COACHING: Knowledge of coaching approaches, tools, and techniques that improve individual performance and foster development.
MANAGING BUSINESS PRIORITIES: Adapts to changing business priorities while achieving established goals and timelines.
MANAGING PEOPLE: Uses HR/Performance Management processes and systems to align individual performance to achieve organizational results.
PATIENT AND FAMILY CENTERED CARE: "Provides Patient and Family Centered Care to patients, families, visitors and internal customers"
Education:Essential:High School Diploma or Equivalent
Credentials:Other information:Complexity of Work: Requires critical thinking skills, effective communication skills, decisive judgment and the ability to work with minimal supervision. Must be able to multi-task, work in a stressful environment and take appropriate action. Must have functional knowledge of MS Office products.Required Work Experience: 1 year supervisory experience in a hospital or related setting.Working conditions:Essential:Bending and Stooping 40.00%
Climbing 20.00%
Keyboard Entry 60.00%
Kneeling 40.00%
Lifting or Carrying 0 - 25 lbs Non-Patient 40.00%
Pushing or Pulling 0 - 25 lbs Non-Patient 40.00%
Reaching 40.00%
Repetitive Movement Hand/Arm 60.00%
Sitting 60.00%
Squatting 40.00%
Standing 60.00%
Walking 60.00%
Audible Speech 60.00%
Hearing Acuity 60.00%
Depth Perception 60.00%
Distinguish Color 60.00%
Seeing - Far 60.00%
Seeing - Near 60.00%
Dust 40.00%
Computer Monitor 60.00%
Domestic Animals 40.00%
Potential Electric Shock 40.00%
Potential for Physical Assault 20.00%
Wet or Slippery Surfaces 20.00%
Organizational Profile:Since the opening of the one-story, 100-bed Memorial Hospital in 1953, the South Florida community has benefited from caring and compassionate healthcare at Memorial Regional Hospital. Today, with 553 beds and as the flagship facility of Memorial Healthcare System, Memorial Regional Hospital is one of Florida's largest and most sophisticated hospitals, offering leading-edge care and technologies. Services include:Medical and Surgical Services
Emergency Room and Level I Trauma Center
Memorial Cancer Institute
Memorial Cardiac and Vascular Institute
Memorial Neuroscience Institute
The Family Birthplace
Women's Services
Wasie Neonatal Intensive Care Unit
We are also home to a team of dedicated professionals, all of whom deliver nationally recognized, award-winning care. Memorial Regional Hospital has received Press Ganey's Guardian of Excellence Award for Patient Satisfaction (Inpatient Behavioral Health) for three consecutive years, has been recognized by Truven Health Analytics as one of the nation's 50 Top Cardiovascular Hospitals, and for the last seven years has received the Gold Plus Achievement Award from the American Stroke Association.Disclaimer: This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification.Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity.Memorial Healthcare System recruits, hires and promotes qualified candidates for employment opportunities without regard to race, color, age, religion, gender, gender identity or expression, sexual orientation, national origin, veteran status, disability, genetic information, or any factor prohibited by law.We are proud to offer Veteran’s Preference to former military, reservists and military spouses (including widows and widowers). You must indicate your status on your application to take advantage of this program.
