Senior Service Designer

Senior Service Designer

06 May 2024
Florida, Jacksonville, 32099 Jacksonville USA

Senior Service Designer

Vacancy expired!

Role: Senior Service Designer
Duration: 5 Months - Possibility of extension or FTE

Location: Jacksonville, FL (100% remote)

As part of this role:

  • You will be the lead expert service designer on collaborative and multidisciplinary venture design innovation initiatives.
  • You have a systems-view of opportunities and will design end-to-end experiences, processes, ecosystems, and businesses to meet customer needs and fit with the broader business.
  • You have a strong track record in developing products and services that were successfully launched into the market. Experience in startups or early stage companies is a strong plus.
  • You will be expected to plan, conduct, and deliver service design activities autonomously and lead others to support you in these activities.
  • You have a strong business sense and ability to incorporate and balance customer, business, and technical priorities to create desirable, viable, and feasible solutions.
  • You are a compelling storyteller and enjoy creating powerful narratives that convey value propositions for customers and the business.
  • You have experience in running design sprints and familiarity with lean startup methodology. You are comfortable with a fast-paced/high-quality work style.
  • You will serve as an expert in design research, e.g. creating design research plans, identifying customer types, crafting interview/observation guides, developing design research assets, conducting design research with customers. Comfort in design research conducted both in-person, including in home and healthcare settings, as well as remote, is key. Experience in co-creation with customers is a strong plus.
  • You have versatility in creating frameworks, such as archetypes, customer journeys, service blueprints, ecosystem maps, competitive audits, product/feature roadmaps, and visual storyboards. You can make sense of large sets of quantitative and qualitative data and synthesize to crisp, actionable models.
  • You have extensive experience in translating customer insights into strong testable prototypes of products/services and can execute a range of testing methodologies and experiment design (e.g. qualitative/quantitative survey design and success metrics, usability testing, A/B testing)
  • You have an innovative streak and have a track record of generating elegant, compelling concepts to solve customer pain points and business needs.
  • You have strong visual design skills to create compelling presentations to the business, effective design research assets, effective prototypes. You may often be the primary visual design expert on the team.

Required Experience / Education:
  • 6+ years related work experience in Service Design, Consumer Experience Design, Product Design, UX Design
  • 3+ years direct supervisory/management experience
  • Bachelor’s degree in a directly related field of study

Additional Required Qualifications:
  • A successful background working directly with Operations for the implementation of designs
  • Experience with the product development lifecycle either at a startup or within a new product/market division
  • Strategic thinking and planning capabilities; proven organization skills and detail oriented with ability to be flexible and work with ambiguity
  • Excellent written and verbal communication skills that scale to all levels of the organization and proven ability to influence others
  • Ability to lead a team to deliver on initiatives from conception through completion on time, within budget, and on or beyond scope
  • A virtual portfolio that highlights the breadth of experience and past launched projects

Preferred Experience / Education:
  • Master’s degree in a related field (MFA or MBA (Design, Human-Centered Design, Psychology, Information Science or HCI, Graphic Design)
  • Fluency with Lean Process improvement Tools, Adobe CS, Figma, Miro, and other tools with similar depth for business assessment and prototyping
  • Experience in launching or implementing solutions in healthcare settings

Note: This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, SPECTRAFORCE and the assigned client reserve the right to revise the job or to require that other or different tasks be performed as assigned.

Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, and hospital indemnity insurances. Additional benefits SPECTRAFORCE offers to the eligible employees include commuter benefits, 401K plan with matching and a referral bonus program. SPECTRAFORCE offers unpaid leave as well as paid sick leave when required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at NAhr@spectraforce.com if you require a reasonable accommodation.
  • For the full list of our open positions, please check www.spectraforce.com

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  • Description:

Job Details

  • ID
    JC13031779
  • State
  • City
  • Job type
    Contract
  • Salary
    $54 - $58
  • Hiring Company
    SPECTRAFORCE TECHNOLOGIES Inc.
  • Date
    2021-04-29
  • Deadline
    2021-06-28
  • Category

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